Glenstone Lodge

I like the hotel, and I think I would come back. Their new mini-restaurant is excellent and perfectly situated for those of us who enjoy grabbing a bite to eat while relaxing by the pool.

This is my second time at the hotel, and I really like it, but it really needs more maintenance in the rooms and at the pool. The location is a bit far from the Main Street, but the trolleys work good and make it easy.

Clean place, location , staff is very friendly. Indoor and outdoor pools are nice . Very good atmosphere.

Nothing to complain about

The restaurant attached to the lobby was great. We had dried noodles and some burnt chicken tenders for "Chicken Parmesan" but the burgers and fries were great. We ate there several nights. All the staff we encountered were wonderful and very accommodating.

The wifi was basically nonexistent, not good for trying to work from the rooms or anywhere really. I had no idea there was a paid option but I may not have tried it since the free was so slow we couldn't connect. I ended up hotspotting from my phone to use my tablet for work. The "Quiet Hours" for adults only swim was hardly enforced, tons of teenagers from a travel team/s were doing cannonballs into the pool well after the 10pm timeframe

Loved the beautiful spirit that checked us in and usually was there in the evenings. She was a blast and very resourceful. So sorry I can't think of her name 😔 She made our stay so much better with her help and knowledge! Rooms were clean and perfect for sleeping. The pool was very nice and warm. Close to the Gatlinburg strip with a short walk or trolley ride. And the bears are around, which was cool to see... from a distance.

N/a

Pool area was nice. Rooms were clean and comfortable. Walking distance to the main strip.

Vending machines did not work. Went to the restaurant to purchase a bottle of water and had to wait 15 min before someone acknowledged we were there.

That the Cafe didn't stay open later and no continental breakfast

The location was in a short walking distance to downtown.

The property is old and the room is too. The pictures are misleading. It shows nice clean room with what looks like new beds. The beds were hard and the pillows are like tiny couch pillows.

The hotel itself was a 10/10, loved the pool and the views are amazing. John was very helpful with checking in and very nice!!!!

Great pool, staff, amenities and close to the strip.

Wish the hot tub had better jets