Hilton Garden Inn Bend

The room was just fine, although they forgot to leave a bar of soap. Upon check-in, they could not make keys. So that was the only problem. After we came back from dinner, we were able to obtain keys.

I would title this review " why I would not stay at the Hilton, Bend Oregon" again. As far as this hotel is concerned, aside from the location, the overall experience was disappointing. My partner and I stayed for 4 days, and requested a suite as we prefer extra room and privacy for our work and sleep habits. The suite in the Hilton is large enough and actually has a loft which was very attractive. Other than adequate space, however, there were several things which seemed inadequately supervised. The following is a list in no particular order. 1. Immediately upon entering the room we noticed that the toilet was exceedingly difficult to flush. After removing the lid I discerned that the flusher control was very worn. We were able to use it during our stay, with each flush requiring wrist strain, but we do not like service personnel in our room during a stay, so we made the best of it. This should have been addressed by your staff, who surely flush the toilet between guests. 2. The 2 story room has a large upper window with electric controls of the shade. These were inoperative. Again, this was so obvious that I was actually amazed that the staff were surprised when I informed them of the problem. Again, I did not want workmen in the room with ladders, equipment etc. so we made do with eye shades. How was this not noticed and fixed? 3. The carpet was deeply filthy, although superficially vacuum cleaned. 4. a hallway sink outside the bathroom is clumsy and outdated

Hilton decided to charge $20 for parking. Bend is a small city, other hotels in the area do not charge for parking, and space is ample for parking lots. We will not stay at this Hilton hotel again. The excuse was that concert goers might park there. So give guests a parking pass.

We have been visiting the Hilton Garden Inn in Bend since 2013 and it never fails to deliver. Great rooms, great location and most importantly, great staff.

Great hotel in a fabulous area.

We really enjoyed the stay. It was clean, close to shopping and restaurants.

Bar was great, super close to a shopping center with dinner options.

Beds were comfy, room was clean & well stocked. Location is unbeatable if you are planning on attending a concert at Hayden or shop/dine within the old Mill District. Staff was friendly. My experiance with checking in was not great. On the day we were scheduled to check in there was a system wide crash or something of that nature and they were unable to check any guests in and had no idea when they would be able to do so. I asked if they could take down my number in order to be contacted when we could check in because we had a concert to get to and we were soaking wet having just come form floating the river and were in need of a shower before heading to dinner etc. Luckily we had a friend in town who offers her place for getting ready and such. By the time we were done we were late to dinner and the concert. I never got a call confirming that check in was possible. We weren't able to check in until 10pm. Additionally there was random loud noises throughout the night that jarred us awake and in the morning it was so bright in our room at sunrise because the black out curtains were non existent. When I inquired about a refund or a discount for all of our troubles, staff was only able to offer free parking and food vouchers for the in house breakfast. Seeing as parking is already free and I am vegan, neither of those offerings were helpful. They said since I pre-payed through Expedia I would have to request a refund them

Location

Value. Limited room service. Worn out sheets. Dirty patio. Breakfast rip-off.