Mercure Bergamo Centro Palazzo Dolci

L'emplacement le confort l'accueil le petit déjeuner

Rien

alles i.o.

die dusche ist übergelaufen. das Badezimmer stand unter Wasser. ein Mitarbeiter des Hotels - Bangladeshi - hat alles geregelt.

The hotel is in a great location and is very easy to reach from the train station on foot. The rooms were clean, comfortable and the air conditioning worked perfectly. The breakfasts were delicious, and I especially appreciated the atmosphere without large crowds.

One of the receptionists was unfortunately quite unfriendly. She was on duty every day during our stay and she did not smile at all, which made the atmosphere feel rather unwelcoming. As a guest, I did not feel particularly welcome when interacting with her, which was disappointing. It would be helpful to have more comfortable sofas or seating near the reception area, especially for guests who need to wait for a while.

The staff was very accomodating with our change of room request and gave us a bigger room at the same price

The breakfast. It felt a bit stale and not really fresh especially the eggs

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