Courtyard Fort Worth I-30 West Near NAS JRB

This hotel was a good location to be based out of for a pleasure weekend with my Mother. The hotel has a quiet and relaxing demeanor with a group of employees who are naturally given to hospitality. Seriously! The clerk at the front had such wonderful energy checking me in. I went to the front desk a couple of times to ask about the pool and to get water from the sundry store. It is notable that each time that I had to approach I was warmly greeted by the person behind the desk. How refreshing in this world of no eye contact and minimal interactions to be warmly received as a guest! The kind and friendly lady at the Bistro was wonderful. Coffee was very good. I ordered breakfast from the Bistro which was served fresh, and it was delicious. The property was clean and the pool area was very relaxing. The people here, who are so much more than employees, are totally behind the tone of this place. I will stay here again, hopefully. I couldn’t have chosen a better place. I hope the team here is recognized for their input to the success of this property. Kind regards to them.

The Assistant Manager was absolutely horrible! You cannot imagine how I was treated! I am single and handicapped. Then my daughter went to talk to him and he was just terrible to her.

Horrible customer service! My family and I were there for four days and only saw maid service once. On the other days when we called asking for them we were told they already left for the day and we could take our garbage to the dumpster out back. The handle on the toilet kept coming off and had to ask repeatedly to have someone fix it. We did not feel like guests, we felt like a bother. Worst experience!!!

Everything was good

I was charged on my card for 2 different payments and haven't gotten a refund back yet

It was clean and staff were friendly

It was decent

I like how clean the room is, the TV swivels from left to right, there is a full body mirror. There is a movable desk under the big desk, there is like a TV tray near the couch. The shower doesn't flood the bathroom!

The mattress was so hard!

Young man at the front desk was very nice and friendly.

Great stay