Holiday Inn Darlington - North A1M by IHG

Very clean

This was a terrible experience. Am a fan of Holiday Inns and have stayed in them at various locations across the UK. Yesterday evening i was told by staff i would have to wait an hour after ordering for food (for me that was not a problem) but it doesn't look good. Next the beer i wanted went off tap. Next on asking for a taxi to be booked i was given a list of numbers and told i would need to call them myself. From the list, one was a dead line and another had no response. Hotels have more local knowledge than a visitor. Next the shower would not work but after playing with it for a while it began to work but only slightly. This was by far the worst experience i have had at an IMG hotel. Please don't let it happen again.

Stayed for 2 nights and could not fault the room and the breakfast was really good. However we decided to order a snack from the menu one evening. I ordered a sandwich, the menu stated fresh bloomer bread, brown or white, tuna, spring onion, mayonnaise and black pepper. When I received this it was 2 thin slices of 50/50 bread, no spring onion and the thinnest filling of tuna, more like spread. The charge for this was £8.00!! Definitely not worth the cost.

The hotel itself was adequate. Like most IHG hotels, it is in desperate need of a refurbishment. The breakfast was absolutely spot on, excellent, couldn’t fault. The prices in the bar were eye watering. Over £5 for a small bottle of beer, wow, way too much. Overall I would stay again.

Hotel its self was ok. The rooms were clean and had what you needed in the room. The night we were there, there was a power cut to the area and the staff didn’t have a clue how to manage anything. There apparently was no manager on and the manager didn’t see this as enough of an emergency to come in and help their staff out!

Excellent overnight stay, family friendly and easy to find. excellent breakfast, lots of choice for all. Good value for money.

Nice hotel. Clean and spacious room. Pleasant staff. Reastaurant was OK but took a long time for food to be delivered. Staff did appologise, there was some issue in the kitchen I think. Otherwise a pleasant stay.

Great hotel good food and lovely staff

Its in the middle of a motorway so for those without a car, you are limited to KFC, McDonalds or sandwiches from the petrol stations.

Friendly helpful and jolly staff , room was a little cold, food was good and restaurant/ bar was comfortable and but whoever either designed or chose the soap dispensers in the shower got it wrong. They are too high and in the wrong place