Kempinski Hotel Chengdu

It's only 5 mins walk from subway station, clean, and great staff. Only thing was the bar isn't the type you expected where you can hang out and have a drink, most the time it's not open day time or no bartender, just a server with a ipad take your drink order and I felt like I was the only one in there, but it is China the lifestyle of social is very different.

The hotel's policy regarding charges made against your roon is offensive, and unlike any oyher hotel we have ever stayed in. They ask for a 'deposit' but actually what yhey are asking for is for you to prepay for using their facilities. Once we had spent 1000, (One meal in the restaurant was 840), we received a phone call asking us to come and pay more 'on our account. We even had the embarrassing situation where a note was placed in our room to say that we couldnt have our laurndrey back until we paid cash for the servuce as our account was on hold again! In fact their policy has nothing to do with providing a good service, and all to do with holding your money in their account gaining them interest

Staff, in particular Eileen, were very helpful and remedied an issue without any hassle. The room was comfortable and the breakfast exceptional. It was my birthday during my stay and Eileen must have realised this when I checked in and surprised me with a cake when I returned that evening. A very lovely and thoughtful gesture.

The rooms are not conducive for friends sharing as the vanity is open plan and the toilet and shower screened only by a frosted glass door, not sealed for privacy. if the light would be turned on at night it would illuminate the whole room. We immediately had to book a second room which was an unexpected expense. Eileen was very helpful to secure this room and upgraded me to a larger room. This second room however smelled of the precious occupant smoking in the non smoking room and after alerting the reception I was moved again without any issue.

The Executive Floor team were a pleasure to deal with; professional, friendly, helpful. The hotel doormen were always professional and most helpful. They went out of their way to be of assistance. The breakfast menu was outstanding, and staff helpful.

The location is great as there’s a metro stop less than 200m down the road. The staff is also excellent- knowledgeable and friendly and able to converse in English.

A bit dated and the smell of smoke lingering in common areas.