Champneys Tring

Friendly staff and so clean

We arrived on Sunday to use the spa, but were told we couldn’t access it until 4pm. The day before, I’d called the spa and was told that as overnight guests, we would have access on arrival. Reception then said it would cost an extra £70. Luckily, I had the name of the lady I’d spoken to, and after some back and forth, they eventually honoured what I was told. When we did get in, the spa was extremely busy — overcrowded, with no available beds, and the facilities felt unclean. It was not the relaxing experience we were hoping for. Our room was dated, and the shower was in poor condition. We didn’t complain and tried to make the best of it, but it’s clear the hotel needs updating. At breakfast, I asked for an almond milk coffee and was told there were no alternative milks available — surprising for a health spa. I had to queue at the coffee shop to buy one instead, where the staff member was rude and looked like she’d had a rough night. Breakfast itself was nice, but several items had run out, and we had to wait around 20 minutes to be seated, even though we’d booked a time slot. Overall, the setting is lovely, but the service, cleanliness, and upkeep really let Champneys down. It felt overcrowded, poorly managed, and nowhere near the relaxing luxury experience I’ve come to expect.

Very unwelcoming greeting on reception. Mis informed about food service times so had to go out for food as they had closed both the cafe and restaurant earlier than we were told they would. Highly recommend the Akeman in Tring for warm and welcoming staff, professional and serving delicious food. The bathroom in the hotel room was incredibly tired, the bath panel had a huge gaping hole as did the bottom of the bathroom door. There are no over head lights in the bedroom, just very very dim sidelights. The spa pool had a lot of limescale. The bed was very large and comfy. If you can get a voucher then maybe give it a go. Personally I wouldn’t spend full price on it again. Very expensive for what we actually got.

Overall very good. However the restaurant: Menu needs more variety!

Good facility

I liked all the spa facilities and pools the treatments were excellent. The gardens and flowers were very beautiful and added luxury the building is also were charming and adds to the whole country escape feel . The food could’ve been a bit better at times but that’s just me being picky .We had an amazing time and so easy to get to from London too very grateful Thank you

A beautiful property, rooms that we didn’t find until the end of our stay. Beautiful grounds and facilities. Hoping to return in the near future! Everyone appeared nice and friendly.