Royal Horizon Baobab

Proximité de l’aéroport. Beaux jardins.

En réservant,j’avais demandé une chambre vue mer ( avec supplément) et surtout une chambre au calme. Nous étions sur la rue , avec énormément de bruit.

Hôtel était très bien globalement.

La réception m' a recommandé un chauffeur de taxi pour me déplacer à Toubacouta. Le chauffeur n' a pas été sérieux, il m' a abandonné au milieu de la route prétextant une panne de moteur. Il réclamait plus d'argent que prévu initialement y compris pour mettre la climatisation dans la voiture. J' ai fini mon déplacement avec un autre taxi et j' ai du insister pour récupérer une partie de l' argent car il a été payé en début de course sous prétexte qu' il devait mettre du carburant. Il a été désagréable pendant le trajet. Bref, c' était un voyage très stressant dès le début jusqu' à la fin. Le nom du chauffeur est Maguette Gueye. A fuir!

Rien

Personnel d’accueil insolent. Nous sommes très déçus de notre expérience dans cet hôtel. On nous a refusé l’accès aux installations une heure avant le check-in. Le plus incompréhensible, c’est que le lendemain, on nous autorise à rester et profiter des installations jusqu’à 18h après le check-out prévu à 11h. Pourquoi cette flexibilité à la sortie mais aucune à l’arrivée ? Je précise que mme Vass la responsable a été plus qu’insolente envers nous une personne de ce genre devrait être renvoyé depuis longtemps …. Nous avons donc payé pour des prestations dont nous n’avons pas pu profiter pleinement dès le premier jour. C’est dommage, car ce manque de cohérence dans l’organisation impacte clairement l’expérience client. Nous espérons que cela sera amélioré à l’avenir. DE PLUS LA CLIM s’est arrêté de fonctionner à 4 H du matin et sachez que ce n’est pas la 1 ère fois que ça arrive tellement que leurs installations sont NULLES. L’hôtel s’est vraiment dégradé je vous déconseille d’y aller.

I will admit I felt like I was in paradise. Such a pretty hotel site, mainly single storey thatched apartments, amazing colourful gardens. Masses of bird life including scissor tailed black kites, small tree lizards I even experienced a peacock walking past my balcony ! This site runs along side the white sandy beach. Plus the bonus of a friendly Tui rep that often visited MUCH better than an app 👍 We were given a great room loads of space, good Aircon, plenty of hot water, and kept very clean. I knew the locals spoke french. Did not realise 90% of the guests did too, no one spoke English, a novelty at first....but alienating when all the entertainment is in french, and two glasses of orange please often involved having to point. Not a great deal of variety in food, plus often it was cold. Took a boat ride on the lagoon next door....it was worth visiting just to experience that 😄

Buffets variés, emplacement agréable, personnel très agréable.

Il manque des équipements de base pour un hotel de ce standing (machine à café dans les chambres, bouteilles d'eau, chaussons, peignoirs). Les chambres sont assez petites et basiques

Le spectacle et animatation

All exclusive mais tout en rupture La buffet mauvais/voir médiocre La gérante pas aimable du tout Hygiène à revoir

Très bon buffet avec beaucoup de choix

Les robinets des salles de bain et des toilettes en mauvais état.

We stayed here first 2 weeks of Msrch. This was our 4th time to Senegal but first time at Royal Horizon. We had a beach front apartment which was beautiful, going to sleep and waking up to the sound of the waves, stepping of your balcony straight on to the sand with plenty of sunbeds. The room had a shower with glass ceiling so it felt like your were outside, the shower pressure was good and there was a separate toilet, so no waiting whilst the shower was in use. The bed was very comfortable. The room was cleaned daily thank you Nyaga, which was difficult with being right on the beach, with us walking sand in and being blown in if there was a breeze. The grounds are stunning and the beach is very clean, despite tourists leaving their cups and rubbish by the sun beds instead of taking it to the bins. There are areas to swim in as there are rocks and the waves can be quite strong. There are 2 pools which I went in once as they were very cold. Food was good especially the deserts. Yes the main language is French and a lot of French people visit, but as this is the first time TUI (UK) have had it advertised not sure what you would expect, there were probably 20 people from the UK staying there for the 2 weeks we were there. I would like to see more translation into English for example the food menu, as if you did not have basic French it was difficult to know what you were eating. The entertainment is also all in French so we gave that a miss. The only negatives I can say is that the staff are not all friendly, in the dining area there was a wait for cutlery, drinks and getting your table cleared. There were not enough tables for 2 people and sometimes struggled to find somewhere to sit, eventually separating tables ourselves to make them for 2 people instead of 4 or 6. The staff behind the bar had difficulty understanding what drink you were asking for even basics like orange or Pepsi led to a lot of back and forth. Unfortunately some of the bar staff were not welcoming if you were not French. Would we return yes maybe once it is more established for English speaking people to know what is on offer, I am not expecting people to be fluent in English which is not their first language, just descriptions of the menu would be a start.