Travelodge by Wyndham San Antonio Downtown Northeast

Nothing

Had bed bugs. Room had a whole and a roach came out of it.

The first room they put us in was filthy. The bathtub had hair in it. There was dirt caked on the bottom. I went the front desk and asked if someone could come clean the room. The front desk advised me that housekeeping would come in the morning around 11 or 12 to clean the room. I then offered to clean it myself. The front desk advised that they were unable to accommodate that, so I asked to be moved to a different room. Initially, the front desk was not very accommodating and stated that the hotel was almost full. I asked the front desk to please find another room as my children were not going to take a bath in a dirty bathtub. The front desk finally found another room and we moved to that room. In this room, the mini fridge was broken. It did not work. Housekeeping did not come the entire six days we were there. We had to ask for toilet paper and towels from the front desk. My kids wanted to watch TV, but there was no remote for either TV in the room. I went to the front desk and asked for a remote. The lady asked if we searched all of the drawers and cabinets in the room for the remote. I advised her that we had. Instead of taking my word for it, she came to our room to look through all of the drawers and cabinets for herself. We were then provided one remote that did not work for either TV. This stay was terrible and I would not recommend this hotel to anybody.

Since we were driving around the area, free parking made things simple for us. We never had to worry about additional fees and were always able to find a spot near our room.

Nothing we didn’t stay here

pool was green kids hated it. We didn’t stayed and got charged twice.

Room was clean and roomy.

Location was a bit of a walk from bus stop. I did not like the fact that there were no convenience store nearby.

Nothing, never returned the deposit I made.

Worst experience I have had in a hotel. I made a deposit before the check in and they never returned it back, I have invested a lot of time calling the hotel and the only thing they tell me is that they cant do nothing. I recommend everyone to search for another option, with the money you will pay for the room and the money they will stole from you with the deposit you can find a much better place to stay.