Holiday Inn Express Hotel & Suites Bowling Green by IHG

The staff was very friendly and very helpful on our first night, it was close to where we needed to be. It was comfortable. Breakfast was nice.

It would’ve been helpful to have the extended checkout available

Bedroom

Nothing

Location

Beds appeared dirty Room smelled like someone had smoked in it Pictures were not accurate on how the place actually looked Very small gym

HEATER BROKE IN ROOM WOKE ME UP BECAUSE I WAS COLD AT 4:00 IN THE MORNING MOVE TO ANOTHER ROOM COULD NOT GO BACK TO SLEEP TOOK SHOWER TUB DID NIT DRAIN HAD TO STAND IN WATER THEN WHEN THE TUB DRAINED I COULD WASH MY FEET THIS WAS IN ROOMS 104 FOR HEAT AND 103 FOR TUB I WAS SUPPOSE TO STAY TWO NIGHTS ONLY STAYED ONE THIS IS NOT GOOD FOR HOLIDAY INN EXP. I EXSPECTED MOOR BECAUSE I HAVE HEALTH ISSUES DIBEDIC HEART AND KIDNEYS I EXSPECTED MORE

It was convenient and breakfast was good.

First thing we got there had no running water to toilet. Air confident work prop. Called down for a fan and said they didn’t have any . Morning at breakfast a patron had a very significant seizure and all the staff stood behind registration desk . Left everything up to those who were willing to step in at breakfast. We called 911 not the staff . We stayed with the gentleman, not the staff, we spoke to paramedics not the staff . It was very traumatic . I tried all day to get a contact for corporate and just got run around. When I called back to the hotel the worker said well we’re not first responders ! I responded with neither am I ! They showed zero empathy. Finally got a call from the general manager who stated she was going to chalk this up to a learning moment !