Hôtel Résidence Parc des Eaux Vives

Fin morgenmad med udsigt

Meget dyr, i forhold til værelsets kvalitet

We stayed here once before and that was great, but this time they really lost their touch.

There is no personnel at the location after 19:00 or before 10:00AM. Checking in after 19 has to be done at Hotel Metropole, which is cumbersome and expensive as they did not hurry at all while my taxi was racking up a bill waiting. But the worst this time was that I booked an extra bed in the room for my guest, which I double confirmed as well, but when we arrived with 3 people in the middle of the night after a long journey, there was no extra bed. No one could be reached neither from the hotel, or the Metropole, or Booking.com. I had to sleep on the floor! And to add insult to injury, the receptionist the next morning was unimpressed, and didn’t seem to care at all about this. Only when I repeated what a horrible night it had been, did she mumble something about “we’ll see what we can do”, but nothing was done. No compensation, no apology, nothing. Absurd and completely unacceptable for a hotel of this standard.

Lack of staff, noisy due wedding party, breakfast late, insufficient and basic. There should have been a total insistence by management on relocation to sister Hotel Métropole as Hotel Residence was not fit for purpose July 5/6, this was never directly communicated to us either beforehand or at check in. Will not return.

Stunning location in the Parc des Eaux Vives. Very spacious and nice suite. Bathroom with shower and bath also very spacious.

Check in was at the Hotel Metropole as there was no staff at the hotel. The hotel Metroplole is not walking distance from the Parc des Eaux Vives especially if you have luggage. This is very inconvenient if when coming by car the parking spaces in front of the hotel are full as was the case. There were 2 corkscrews in the room but no wine glasses…wine had to be drunk in water glasses or coffee cups as, given that there was no staff at the hotel, I couldn’t order wine glasses. Otherwise great stay.

Grandeur de la chambre, qualité de la literie, situation ( dans la verdure, superbe vue sur le lac). Proximité de la ville. Nourriture excellente ( qualité, originalité, quantité ) Personnel très sympathique et à l’écoute.

Décoration un peu vieillotte de la chambre, climatisation un peu légère. Un peu de bruit le soir ( Cl sert et animations à proximité donc beaucoup de monde)