Hilton Garden Inn Savannah Airport

I plan to stay at this hotel tomorrow. An email said I could save 20% by using the app. The price in my app was the same price shown in other websites. I called the hotel directly and Johnnie gave me a better price. Thank you, Johnnie.

Stayed for a week on business accompanied by my wife, the hotel was clean and room service was pretty thorough. That is the good. The front desk has an issue separating food and beverages from the room, and applying credit (if you have it-which we did). To the point that room rates start to change price once separated. Also, my wife's and my credit(s) are mis-aligned and wrong. They will not allow you to speak to their manager. When, explaining the problems the front desk immediately, blames the whole group and insists the GM and assistant managers are too busy and will not talk. They have taken my number down 3x ( with a promise of a return call-0 have happened) I know for a fact 1 other person has called with the same answer/outcome 4 times now. Also, another member called 2x at the least and at least once (that I know of ) all with the same response. That is at least 10 different times times the Front Desk has not followed through with their word, for 4 people. There was a group of 5 and only 1 person received their correct bill. All 4 remaining are having the same issue with the front desk. Lack of help, Lack of professionalism, Lack of understanding, Lack of Customer Service The restaurant was very slow, and overpriced. The wait was slow due to understaffing, not the actual staffers. Food was always half way hot, sides were always cold. More on lack of personnel than wait and cooks themselves. Total lack of management and Leadership.

Didnt try breakfast but room was comfy and clean.

I have no suggestions.

My stay was 5 stars, starting from The front desk, Mr. Johnnie Brown took his time and explained everything I needed to know about my stay, he also gave me some great recommendations to places for dinner…. Thank you

Dining area and bar is very convenient. Pet friendly is especially nice.

Front desk needs more help. Can be quite slow sometimes.

I loved that they have clean hygiene (shampoo, conditioner and lotion) products! I am no longer using products with phthalates, and was thrilled to see Hilton has also done away with them. I also loved being able to take a hot bath after a long day on the road, and have excellent Wifi. The facilities (gym) were excellent, and I felt very comfortable.

There was a charge for water. This made me wonder what I would be charged for, so I didn't even use the coffee machine in the room.

Staff was extremely friendly

Thin walls and lots of noise. I was traveling/driving back home to NJ and needed to get a good nights sleep. I ended up getting about an hour and a half sleep and checked out at 11pm and started my travel home through the night.

Close proximity to airport.

Room was dirty, sheets were dirty and stained. The air conditioner was loud as could be too.

Perfect

Everything

The location to the outlet