Carmel Inn & Suites

The location is nice, but the rooms are terrible. I paid a pretty penny for 2 nights and I was met with a dirty room. Hair on the bed, in the mini trash can where the coffee is, under the chairs, and on the tv cabinet. There were brown spots on the wall, dirt on the walls, and the wallpaper was peeling. Both of the chair cushions were ripped. The window view was the pool. Or I should say what is left of the pool. The pool looked like it was abandoned for a while. Grime and bugs everywhere and cleaning supplies left in and around it along with trash. On top of all that, I found 2 spiders in the room (photos attached.) I contacted Expedia in an effort to get a refund or change properties. They contacted the hotel on our behalf and told the front desk person. That person did an inspection of the room so they could show their manager. I showed them everything I reported to Expedia. They proceeded to take pictures and send them to who I assume was their manager. In attempt to accommodate us, they offered us an upgrade on our stay. The room was the one next to us. We went in and inspected it. Although there were not spiders, I was still dirty. Finger nails in the nightstand, hair on the bed, white powder substance in the tv cabinet, and the window view was of a wall. Told him no. While waiting, cleaning lady came and asked if we were leaving. I said no and she scoffed and rolled her eyes. I was able to check out, but no refund even with all the proof. I’d give half star if I could.

I booked a two night stay and checked in on a Saturday thinking I had Saturday Sunday, but then they wanted to charge me two times the price I was originally quoted for the Sunday night. It was my mistake, but they made no effort to help.

Excellent location.

Very convenient location . All good restaurants and beach at walkable distance

Didn’t like the bedding. Could do a better job at cleaning, but overall experience was satisfactory

The property itself is older and has a bit of charm to it. The lack of care though was apparent. The room had a large gap below our door to the outside and we had dust/dirt covering our floor due to it. We had to use bathroom towels to keep the dirt out. Additionally, in the evening we would be able to hear a neighboring rooms tv, and not a low amount of noise but quite a bit of noise that we couldn’t fall asleep due to it. The room overall was decently clean when we got there, a few holes in the top sheet, but was expecting a bit more. On our way out two days later, we wanted to use the ice machine to refill our cooler but decided it wasn’t worth it (machine was covered in dirt and dust with very little Maitenance having been done). Staff was polite. Not friendly or rude but one worded answers. Personally, I wish I knew this prior to staying and then I would have stayed elsewhere. Would go to again in a pinch, but wouldn’t personally choose to stay there again.

There was a certain smell when you enter the room, like an old stuff smell. Not sure if the bedsheet was new/clean as I found a long strand of hair under the pillow before we even went to bed. It was also a little bit warm in the room even if we adjusted the AC.

Overall quality of property is declining. And the listing of a swimming pool should be removed because it is now just a concrete hole with the bottom broken out and various junk stored in and around it.

Love it

Very beautiful room. Decorated beautifully & very clean!