Fairfield Inn & Suites by Marriott Anchorage Midtown

The toilets are about 18 inches off the floor. The heating system is uncontrollable and varies between 68 and 74 degrees. The fan runs so loudly that it is difficult to get a good night's sleep. The TV control system did not work. The main problem is the desk clerk ADAMENTLY REFUSED to issue me a receipt upon check out. Which begs the the question as to why did I have two $50 dollar charges show up on my credit card. I had no incidentals on my stay. The answer I got was to take it up with the booking company Expedia.

It was ok but that hotel needs to get freezers

Have stayed there on a few different occasions and each time they have poor customer service. The blonde evening front desk worker is always so rude without reason and single handedly makes the stay unenjoyable. Had a long and busy day out and about and came back to the hotel needing to do laundry… she would not let me saying it was due to quiet hours. The day time workers have kicked us out of the seating area after breakfast time but before we were done eating so they can clean and had no consideration of us. Walls are very thin, heater is very loud, and housekeeping does not come when it is supposed to. Breakfast options are very limited. Will not be staying here for the foreseeable future.

Occasionally, the AC would give off a smell.

The breakfast time was too short, so it was completely full of people and was unable to eat.

The noise of the heater

The friendly atmosphere & overall quiet , clean i went her for medical

Need a handicap room was hard for me to open the doorr myself

I chose this hotel because I wanted a hot tub. The photos showed a hot tub, and when we got there….NO hot tub. Very disappointed. Would have booked similar priced hotel if I had known….

Location

Heater was loud and made the air dry

I specifically chose this hotel for its affordability and, more importantly, its advertised 24-hour free shuttle service to and from the airport. As someone who was trying to save on Uber costs, this feature was a major deciding factor. Unfortunately, my experience was far from satisfactory. After arriving late on a Saturday night, I was told that the shuttle driver was unavailable and that I would have to wait an hour and a half to be picked up. Already exhausted from over 16 hours of travel, I had no choice but to pay for an Uber to get to the hotel. Upon arrival, I inquired about the shuttle's availability for my early morning flight at 6 AM, only to be informed that the shuttle would not be available during that time slot. This forced me to again pay for an Uber, which was incredibly frustrating given the hotel's promise of 24-hour shuttle service. I requested a discount on my stay due to the false advertising of the shuttle service but never received a response from the hotel after checking out. Overall, this experience was highly disappointing, and I feel misled by the hotel's claims. I hope the management addresses this issue to prevent future guests from encountering the same problems.

Breakfast was good

Room heater was slow to warm up the room.