Novotel Palembang

Stayed in this hotel twice and will stay again. Reception staff(guy) a bit stiff, no priority given despite being an Accor Plus member to check in early at 12pm, have to wait (excuse- room not ready). Follow up with another lady staff half hour later, then only ok to check in.

Room furniture not very well maintained. Hot water for shower was not working well.

Amazing hospitality by the staff who decorated our room since we were celebrating our anniversary there.

too far from main lobby

Cozy and quiet hotel which is good for relaxing and taking time off work. Surrounding area offers wide range of local delicacies just walking distance away. Highly recommended for business traveller.

spacious renovated rooms, a worn out bathroom furniture, free wifi, a better services needed (front desk at night, and room service)

Awful security. Two men with motorcycle robed us only 2 meter from hotel exit gate. No security guard or security camera outside the gate. No compensation from the hotel. We lost 3 cellphones, money, passport, credit cards, jewelries, 2 Ray Ban sunglasses, handbag & 2 wallets (Michael Kors & Balenciaga). Old hotel. Very expensive, unreasonable price for food & drinks. Bad service from Palembang city immigration when we tried to fixed our travelling document. Real nightmare. The only good thing is this hotel have a very pleasant staff & Palembang city police also very kind & helpful.

Booked for a double bed but was given 2 singles instead. Room not up to my expectations. No minibars as mentioned in the hotel descriptions and needless to say about having a microwave. We were only provided with coffee/tea and a kettle. Not worth for the price we had to pay.