ibis Swansea

Veey friendly, helpful staff. Clean and cimfortable room.

Bar and foid facilities. Limited choices.

Convenient

Clean

The member of staff at check-in was so so lovely – very friendly and helpful. The room was clean and the shower was good. I loved that check out was at 12pm!

The room was a little noisy — another guest had dogs that barked and there was lots of banging around 11pm. The location was also kind of the middle of nowhere. It worked for me as it was between town and the bay campus, but there isn't anything around, unless you count McDonalds.

Everything

They always provide the ground floor rooms looking at the parking where it is not comfortable to open the window.

Having lived in Swansea a few years ago I already knew the location would be good but the area has changed over time. The staff were great, really friendly and helpful. The food at breakfast was good. A full cooked English breakfast (eggs were scrambled or boiled not fried) was available, as well as a wide range of cereals, toast, croissants, fruit, yoghurt and continental options. We enjoyed having Welsh cakes available and everything was fresh and replaced quickly if it ran out. Overall it was also pretty cheap for a hotel close to the city and with breakfast.

The hotel room felt tired and in need of a refurb. We stayed in an ‘accessible twin’ room which suited our needs (limited mobility but not wheelchair user) to help future disabled visitors I do need to outline some issues. The room was a fair size but the beds were pushed together and unless you basically want to share a bed with the person you’re with (which I’m assuming most people who book twins don’t) then there wasn’t really enough room on either side to get a wheelchair down and transfer. There were also really limited plug sockets in the room and most (a cube extension cord and single socket) were at floor level with only one at bed level but this was at head/pillow height above a bed. The reading light lamps had dangling cords over the beds. This was ok for us but some might struggle. The pillows were all rock solid and the mattresses might be a bit soft for some wheelchair users to transfer. The ‘accessible’ bathroom had a heavy door that swung shut to get into as well as a sizeable ledge to get over (the hotel entrance and room door also had big ledges). It was a wet room with a shower chair but it had no shower curtain so the whole floor got soaked and there was no room to fit a wheelchair and grab bars seemed quite low to aid safe transfer to the chair - there were also no pull down rails in the shower area just one at the toilet. The shower was very high up and impossible to move up or down on its bar. I suspect transfer from a wheelchair to the toilet would also be very difficult because you’d need to park in the shower area which had an angled floor for drainage. There was a decent space under the sink to pull a wheelchair into but it was taken up with 3 different bins. One final frustration was the tv remote. It had very small buttons that seemed to work using prayer and luck rather than pressure.

I have stayed at the Ibis Hotel for just over six months, and throughout my entire stay the team has been consistently professional, welcoming, and attentive. The standard of service has been exceptional, and nothing has ever felt like too much trouble. The staff have created an environment that is comfortable, respectful, and genuinely well-managed. I’m very grateful for the care and consistency shown during my time here and would happily recommend the hotel to others.