Lagrange Vacances Cybèle

It was exactly as described and excellent value for the half term week. Worked well for skiing as v close to gondola up the mountain. Staff attentive to emails prior to our arrival.

The pillows were not great (wished we had bought our own). Would have been nice if the jacuzzi was working. More cutlery and crockery would also have been helpful.

Should have read the reviews before booking, I experienced most of the negative comments i read in the reviews including unfriendly and unhelpful staff ( rarely someone at reception even at advertised times), penny pinching and hidden costs ( had to pay for sheets and pillow cases and buy our own toilet roll) no parking, an advertised pool that shut at at 6pm, a broken Jacuzzi.

Appt needed sweeping on arrival. Severe black mold on bathroom tiles - They might notice that I eradicated it for them before leaving. Instructed to download and print the pre-filled check-in form I duly did so - they didn't want it. They wanted the same info (except emergency contact) on a different check in form on arrival. No mention anywhere that towels and bed sheets are charged extra - they didn't even ask if I wanted them on my arrival. Reception hours are completely different from those published via Expedia so they were closed when I returned to ask about sheets. Ski locker didn't open with door key (as they are meant to) - no solution offered just a shrug from reception. Public areas are not effectively cleaned. One of two lifts broken on arrival - fixed but broken again by end of week. No onsite staff to deal with late-night rowdy residents. Generally a very badly managed accommodation which could be so good with some actual effort. I won't be returning.

Linen not included had to pay extra, had to leave a large deposit. Reception barely open, and contact number never answered or responded. Property not very clean on arrival, but for the price the property was pretty good. Pool opening times not convenient for use in conjunction with skiing!

Good size rooms with most things you would need. Close to the ski lift with a regular free bus service.

Swimming pool opening times were very hit and miss.

Staff was very helpful

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