Hampton Inn Hartford Airport

Location

Smelled like urine so bad

The hotel is beautiful! I loved the pool, hot tub and gym. The breakfast was nice as well. Very good staff. They texted me to make sure everything was ok. Free parking and airport shuttle also a plus.

Ok

BUENISIMO

My husband and I were both surprised when we arrived at the Hampton Inn Hartford/Airport. Compared to other Hampton Inn's that we have stayed at, this one generally looks run-down and dirty, both in the lobby, hallway, and the rooms. The carpet is dingy and dirty, the lobby floors need to be cleaned more frequently, the toilets in the rooms had rings in them and were dirty, also dirty around the outside of the toilet and on the bathroom floors, including hair, etc from prior guests. Overall, the floors in the rooms were also dirty. Crumbs, dirt, more hair, etc. Same for both areas with hard flooring and carpet. Even the coverlets on the beds were dirty. All in all, we were so not impressed. Bright spot was the service at the front desk. No so bright spot was your maintenance personnel. He was just rude, and also lazy. When we turned on the heat in the room, as it was chilly for our stay, a horrible burning smell came out. When the maintenance personnel arrived, he just said that's "normal" when turning on the heat after it has been off for a while. Which did not make sense as it was May and the temperature for many recent May evenings had been down in the 20's and 30's. When I would see the same maintenance personnel at other times, he always appeared to be on a break, and not really working. Just a disappointing stay and a bit grossed out by the filth and how unclean every area and our rooms were.

There was some big compressor thingy making a lot of noise

The packing space is always available whenever we arrived at the hotel and it’s free. The staff are very friendly and quick to help when in need. Also there are always coffee and tea available at the lobby. The only thing which is not very good is the old air conditioner system, too noisy.

Would recommend

Perfect near the airport & provides breakfast.

I think hotels by Hilton will be the only properties I may stay at for now on. Very clean, very safe, nothing looks outdated or like I need to sanitize the area to feel safe there. The staff was very friendly and accommodating. The room was very clean, the pictures of the options are what you actually get (unlike some properties trying to lure you in!) the location is very convenient. Very close to airport but you do not hear the planes. There is a steakhouse next door. Convenient dinning options. Breakfast in the morning has great options. Coffee available all day in the lobby. Easy to access and safe parking. I highly recommend this options for a comfortable stay.