Comfort Suites Ocean City West

The beds are always comfortable and the staff at the front desk are always friendly & very helpful

Clean and well maintained

N/a

So, the stay was good, room clean.

However, I left our three jackets (expensive/irreplaceable items) completely by mistake in the closet. When I called to advise that I had left them behind, I was advised that housekeeping never turned them in, and nothing matched their description in the lost/found. While I take responsibility for accidently leaving my items, it's frustrating that humans are so disappointing, and kept my things, instead of giving me an opportunity to retrieve them. In addition, the person on the phone explaining the items weren't there, was unconcerned with the fact that they were "stolen," which they were- since they were never placed in lost and found. First, there has to be a record of who cleaned the room that day, and I had given a self-reported description, as she was entering the room when I exited. Again, decent place- def worth the $80 a night during the off-season, but my things were kept, one of which belonged to my mother, the other a gift to my husband. So So disappointing:(((

The gym was falling apart. The elliptical handle literally fell off while I was on it. And the boflex machine was unusable.