Casco Bay Hotel Portland Airport - Maine Mall, an Ascend Collection Hotel

The customer service was excellent.

I like everything.

We stayed here for two nights while visiting Portland. By the standards of airport chain hotels, this is an acceptable choice. It is very similar to thousands of other chain hotels and operates on a low budget, but it’s obvious that the family who operates it cares about their work. It feels like the managers were always visible and active in the lobby/breakfast area. At least during our stay, they were not absentee owners, which sets this hotel apart a bit from its competition. They seemed to care. The room was fine. It was clean and offered what you need. Everything worked, and parking was adequate. The breakfast is nothing fancy, but offers the usual waffle griddles, yogurt, fruit juice, and so on. A big shopping mall is next door. Otherwise, Portland is not that big, so it’s only about 15-minute drive to downtown or anywhere else. Don’t expect anything fancy or memorable, but this is a perfectly acceptable choice.

Everything exceeded expectations except breakfast. The only fruit choices were tangerines and bananas.

Not enough breakfast fruit

Location, comfortable

Not much, beds fair

Convenience

Noisy, room next to some type of generator,. It ran off and on all night long, very loud. I had to go to front desk to ask for toilet paper and towels, no one came to put in fresh items and to dump trash. Breakfast was a joke, Breakfast to be served until 9:30, we went at 8:45. No food left. Ridiculous, we won't go there again.

One glaring problem with this hotel like many second generation hotels bought and overhauled by a certain people group. They do not understand their guests. Plenty of channels to watch, but no NESN. These owners just don't care that a great number of their guest want to watch New England sports teams. On our way out to dinner I ask the night manager why no NESN. He says he gets that complaint ALL the time. It clearly rises to management and ownership who don't care many of their guests EXPECT to be able to watch the Red Sox, Celtics and Bruins. It's such a cheap move to not provide what nearly all of their guests would consider "basic cable."