Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center

Big and spacious and very close to a lot of things

The elevators, there was an herbal life conference and so many people so the elevators were packed when we were trying to check out on Sunday

Room stunk like must- most outdated Hilton property I have ever experienced. Iron was crusted with something nasty, lamp shade cracked, light was out, luggage rack was from the 1800’s. Table clothes in the conference rooms looked like they were wadded up on the floor before they were put on the tables. Every. Single. Table. Complete lack of care everywhere on this property. Don’t book here. Ever.

Alexandra was very helpful and friendly! She did an amazing job! 😊

I stayed here for two nights last week. Woke up early to shower and head to meetings but found that there was no Shampoo, Conditioner or Body wash in the dispensers in the shower. All of them were empty. I had to wash my hair with the bar soap meant for the sink. I replied to the "how is your stay going" text to let them know. I was told that they are very sorry and the dispensers would be filled. They offered some points for the inconvenience. Mistakes happen, I understand. Fast forward to the next morning...I woke up early to shower and head to the airport. I realize that they never filled the dispensers as promised. I messaged the hotel and asked that the general manager call me when he or she gets in. I never heard from the GM. The next day, I asked again for the GM to call me. It's now been 4 days and no call from the GM. Also, no points or money have been credited for the inconvenience. My stay was over $200 per night. With taxes and fees, it came to $469 for the two night stay. Like I said above, mistakes happen and I can understand the oversight of the dispensers not being filled before check in. However, there is no excuse for the lack of follow through to fill them the next day when it was reported. Also, the GM not calling me back after I asked two days in a row to speak to him or her is ridiculous. I certainly hope Hilton ownership takes note and addresses the horrible service.

I HAVE NOT RECEIVED MY REFUND FOR THE DEPOSIT. RIDICULOUS.

The sofa bed was very poor quality my 6 year old daughter had to sleep with us on the bed.

The room we got stank of smoke. I call the front desk the answer was that the hotel is smoke free l!! I asked them to change the room. 2nd room was dirty and one cushion on the sofa has a very large disgusting stained. The towels we asked the housekeeping to bring for our daughter were damp. The bed sheets and pillows cases smelled horrible!! No complementary water in the room instead there was a bottle that had a label saying if you drink it you will be charged $8 !!. Lastly, even though we had a suite it had zero cutlery no plates or mugs. I don’t understand how this hotel is even allowed to have 1 star never mind 4!!! Lastly the breakfast was absolutely horrible.. there were so many things wrong with it that it can’t be asked to explain!!!!

We loved it Elena was so polite and helpful loved her and my boy Cleveland their the best.Hope to see them again

I liked the first room we were in till they had to move us because ceiling was leaking.

The room they moved us to was smaller and not as nice.