Ramada Encore by Wyndham Statue of Unity

Very convenient location and good dining.

Bathrooms were not clean. AC was not working properly

Location and the overall setup.

The breakfast was the best part of each day's meal. However, the serving staff is fairly poorly trained and was utterly overwhelmed on the first day of our stay by a largish group of guests (apart from us) that had arrived. The dinner was pathetic in terms of both the extraordinarily limited choice and the really poor quality of the food. The serving staff seemed to have been recruited literally from off the street and were hopelessly untrained. Our view from the room was of the parking lot -- hardly the most edifying of experiences! The room safe was dysfunctional in both rooms (124 and 125) that we were given. We did ask for safe keys (since the safes were locked) but these were never provided despite daily assurances.

The tea mug was chipped at the rim (it was, of course, promptly changed). On the one occasion on which I decided to take the stairs to the lobby, I was disappointed to see the lack of cleanliness. Despite the stairway also being the designated fire-escape, the lobby level staircase landing was strewn with old furniture and assorted disused equipment! The entire atmosphere was that of aa two-star establishment and certainly well below the standard expected in a hotel of the Ramada chain. Basically, I fear the internal training and inspection needs very significant and sustained remedial attention. That said, I must commend the reception staff, who were very gracious and efficient.

Excellent service and staff was polite and cooperative.

Close to everything. Leave your car at parking throughout your stay as all transport is only a few steps away.

Ambience

Travel Desk & Telephone booking - Not easily contactable. Always busy. Phone numbers also had network issues probably. Got disconnected multiple times.