OYO Hotel San Antonio near AT&T Center

I arrived a bit late to the facility, as all trips, just wanting to rest. I came in to what appeared to be a clean room, however when my child went to lay I noticed a stain on the sheets, I looked at the other bed and same thing. I went to use the bathroom and by the fridge there was a sticky substance on the floors. Right by the beds it looked like someone had spit some brown stuff on the ground. At 11pm in the rain, I had to go ask for clean sheets. I let them know of these stains on the sheets and the unclean floor, to which I was told Maintenance would be there in the morning. All day Saturday I was gone, I came back hoping the dirrty sheets would be gone and floor cleaned at least. The only thing Maintenance did was change the trash bin in the bathroom. Dirty sheets still on the ground, stains still on the floor, and now to add to it, no clean towels. Once again, I had to go ask for Towels which they again advised Maintenance should have left some. With the attitude I was given when asked I did not want to argue and advised that there sinply was none there. I felt unsafe, unclean, and would never stay here again.

I really liked the restaurant across the street is open at 5:30 am with delicious mexican food at affordable prices with different specials each day. The migas with bisteak for $7.95 is a great deal while adding a tender marinated steak to the migas plate for only one extra dollar. The kind humble cleaning staff Kendrick and his wife were very apologetic to me about the lack of room choice with fridge and microwave and about the tv didn’t have a functioning remote control. They were also very inspiring with good words of hope and faith. They also reminded me that I am a great person too. They said they hoped I would come back and stay sometime and I liked to leave there on a good note with friendly people.

I didn’t like the sign in the window said no rooms available when I then found at least three rooms available. The first had the microwave and fridge stacked outside the room and I was told I couldn’t move those into the room. So I asked for a different room and was told there was only one room which had only one tv channel spectrum news. Two days later I found the tv had other channels but I could only change the channel by hand on the tv. I looked up the tv model and found why the remote doesn’t configure to the tv is because there are some type of hospitality mode locks which must be unlocked before the remote will be able to configure to the tv. I was told the cable guy couldn’t configure the remote to operate the tv after many attempts. I figured out how to do it quickly but I don’t have the equipment or codes to disable the hospitality mode locks to allow programming the new remote control. In addition to the broke tv remote, the room was on a scary blind corner hidden from view of the parking lot with a strange hidden alleyway next to it along an ugly barbed wire fence filled with rubbish trash. If I was a lone female I wouldn’t feel comfortable there at all, I’d be afraid of being robbed or kidnapped. I wasn’t totally comfortable staying there myself but I have lived in urban areas and been through many big city downtown street areas and bus stations.

None

Thre condition of the hotel was poor. The bathroom door did not shut, the shower curtain rod fell off. The rooms were dirty, and the bed linen was dirty. General condiot of the outside was dirty.

No one answered no answer on calls either dirty and unkept. I should get my money back!