Melville House Newport

We reserved the Melville, but check-in was at the Cleveland and we were given a room in the Admiral Farragut. All 3 are listed as different hotels on booking sites, but they are owned by the same group. If the owners are going to treat these hotels interchangeably, then they should be listed as a single hotel with multiple buildings. In particular, they should not be listed with different prices. On our departure date, I checked listings for that evening and there was more than $80 difference in price between the cheapest and most expensive of these three hotels. The owner explained that the Farragut had bigger bathrooms. Maybe true, but the plastic shower stall was old. When we arrived in the afternoon, they gave us a spot right next to our building. We then drove to a restaurant for dinner and when we returned at 9:30 all the parking spots were taken. A staff member directed us to a different lot across the street, where we had to wedge between two big SUVs and had almost no room to get out. I was frustrated parking spots were not assigned. The bed was big, but fairly stiff. Once you got through all the decorative pillows, the two actual pillows were sad and lifeless. The next day we asked for more pillows, which were much better. The window AC was weak. Just enough for 80's temps, but not for hotter days. The wifi was nonexistent, despite 3 routers. Multiple ping tests had download speeds of 3-6Mbps. Couldn't load basic websites. Breakfast was fine. Staff were helpful.

The location was amazing! Walking distance to so much.

The mattress in my room was very worn out, shaped like a soup bowl and the rooms in general could use some updating (peeling wallpaper, dingy curtains, etc).

The location is great

The bed was uncomfortable, the bathroom was in desperate need of updating and not that clean.

My girlfriend and I did not have the best experience with the Melville House. Upon check in, the owner Rick told us he hadn't received our reservation from Expedia, and that this happens all the time. He then said he would upgrade us to makeup for this mix up since we couldn't stay in the overbooked Melville house. For more context, we listened to him check in four other couples before us and upgrade them all; the group behind us also booked through Expedia and they had no knowledge of their reservation either. We were then brought to one of his other properties called the Elm Street Inn, about a 15 minute walk outside of town compared to the centrally located Melville House. This appeared to be someone's house and we stayed in a small, unfinished bedroom off the kitchen. Because this was our anniversary trip, we decided to just let the room situation go and focus on what we planned; staying in the room as little as possible. There was also an older, unfriendly man who we ran into a handful of times cooking in the kitchen - we think it may have been his house? It seemed like their business model was to overbook the Melville house, and then place people accordingly throughout their other 4 rooming locations. We wouldn't book here again or recommend to anyone, and definitely didn't think this was worth $350

Such a friendly staff and so accommodating!! The location was absolutely beautiful! Definitely would recommend and I would come again.

Parking on site Walkable

Rooms were small, needed to pay for an upgrades to get decent room and pay extra money. Original room that I booked was very bad in dirty old house. Service people were nice, tried to make the best out of our stay. Will not recommend this hotel to my family or friends.

A localização é boa, bem próximo ao centro!

Os banheiros não são muito bem limpos, o carpete fedia bastante, o ar condicionado do quarto fazia muito barulho, tive que pagar a mais para poder ter banheiro no quartos. O chão muito sujo tanto do hall de entrada quanto do quarto e banheiro.