Melville House Newport

Upon checking in to our "prepaid" reservation, we were told they had overbooked and that "they" had made an executive decision to put us in a Howard Johnson's motel in the next town. While we were glad we had a bed to sleep in, what kind of estsablishment, without contacting us treats their customers that way. The purpose of staying in the historic area of Newport was so we could park our car and walk everywhere and enjoy the downtown area. Staying in the next town over in a motel surrounded by chain restuarants and other hotels was not the Newport experience we had planned. He went on to say that because the one room had a bathroom in the halll (which we knew) we wouldn't like it and then to top it off he took one look at a walking cane I had and said I wouldn't have wanted to walk up the stairs. I was perfectly capable of walking up the stairs - no mention was made on my part when booking that I had a cane, so that couldn't have been part of the "executive" decision. Very disappointed that innkeepers think of themselves before the customers. As I said before, we were glad to have a bed to sleep in (it would not have been possible to return home at the point) it was not the Newport experience we were looking forward to.

Off street parking Beautiful antique furnishings Proximity to downtown restaurants & shops

Manager was really great! He upgraded our room for free since I booked a room that had a double bed and bathroom in the hall. He was so very helpful. He also offered to give us a ride to Ocean Cliff where the wedding was! We declined but appreciated the offer! Breakfast was great in the morning! Cooked to order. You could choose, eggs any style, omelet or blueberry pancakes! Bacon, toast & fruit with it. Coffee, water & juice available. The room was nice except the air conditioner did not work well. Luckily it was not hot out! The toilet in the bathroom didn’t flush. We had to lift up the back and flush from the tank! Our room was right off the breakfast area so if you want to sleep in you might want to pick a different room. We were only there for one overnight.

Close to everything. Clean, inviting, very helpful staff

Love the old house, however could use some TLC and care towards hosting guests versus being a business. As soon as we checked in the ?manager pulled a bait and switch, stunk of a used car salesman, pushing to upgrade the room to a queen then suddenly it was a king for an extra $40 a night. Suspect he had a lot of open rooms he needed to fill and this was his way of pushing us into a higher rate room. Was not even in the house we had chosen. When we said we wanted to see the room we had booked, his whole demeanor changed and he was no longer friendly. The young man working for him did change our room back to what we had booked and refunded the difference, but it was incredibly shady. The properties themselves could use some care and attention, some areas were dingy, the face covering of the vanity was falling off, the air grate only had 2 screws holding it on the others were falling out, the outside sitting area was completely neglected which is unfortunate as just a little effort would make it a huge plus. Overall, our stay was fine, but we have stayed in many places and this was the worst. Never book through Inns of Newport, there are far better options for the same price range.

location was great!

It was quiet. Repairs done quickly

Hot water wasn't working well.