Holiday Inn Express Hotel & Suites Cedar City by IHG

Breakfast area and food was exceptional! Food service females were excellent, pleasant, friendly yet hard working. Great staff.

I loved the big TV and the large countertop in the bathroom. The soap and lotion were very nice. I liked the lights behind the headboard and above the nightstand, and the convenient switches. I didn't like the lighting in the bathroom around the mirror, it was hard to see my face to do makeup, hard for my dad to see his face to shave. I wish the doors connecting the rooms had door stops to keep them open.

I had two rooms on my reservation. Check-in was not great. I'd sent two emails in the weeks leading up to my trip, and neither was answered. I was asking for early check-in. Then I phoned a few days ahead, and was told, 'I'll make a note of it, but call the morning of your stay to improve your chances (it's not guaranteed). I called early that morning, and was told (basically) 'First come, first served.' We arrived one hour before check-in time. One room was ready, and I was told the other would be ready in 30-45 minutes. Then there was a shift change. Exiting person apparently did not tell her replacement why the guys were waiting in the lobby. They didn't get into my second room for over an hour. First, I wish they'd respond to an email. Second, I wish they'd communicated each other. I don't feel the second room should have taken so long.

Air conditioning doesn’t work

Room was clean and comfortable. No complaints

The front desk lady was a little "scary" with all her tattoos but she was friendly none the less.

The initial room we were put in, second floor directly across from the elevator had an almost overpowering smell of mildew. To the credit of the staff they did change our room when I complained.....but why put anyone in that room to begin with? Anyone with a nose can tell its unsuitable for habitation.

Good breakfast and location.

NA

Room had odor. Room door closer not set correctly pulled to hard to open.

The staff. Very pleasant and helpful.

Poor quality of towels and bedding. Noisy neighbors. Disappointing after the pleasing stay in Holiday Inn Express in Salt Lake City.