Grand Oaks Hotel

The hotel and our room were great - very clean - staff were friendly and showed that they cared about the guests and the condition of the hotel

We liked it all. Nothing to complain about!

We made a reservation and were assured cots were available for an extra person. We reserved and paid extra for a cot. When we arrived for check-in, no one was there. When the desk guy finally arrived, he gave us a twin-sized air mattress. First of all, that's not a cot. We tried fitting it on the floor between the queen beds, at the sided, etc. The only place it fit was in front of the door, blocking the exit and the bathroom. Secondly, it had a hole. So it doesn't even work as a sleeping surface! So we asked for a room with two queen beds and a pull out loveseat. He said he would have to charge us an additional $100. The original room was only $80. So just adding a loveseat is over twice that? We said we'd pay more but that didn't make sense. The guy said they had other rooms available but totally refused to come up with a solution in any way, He repeatedly said the flat air mattress was our only option. So, we asked for a refund and left. To be clear, the room was ok. Not all the lamps worked and there was an envelope on the nightstand addressed to someone named Laverne, but it seemed clean and we would have stayed if there had room for all our family to sleep. So it was the guy running the place that ruined our experience. He was rude and refused to be accommodating.

Room was nice and clean. Comfortable, and have a good breakfast. Staff was excellent. Thanks and I will be back soon.

Nothing

Elevated toilet. Easy to get to. Hot breakfast. Value

Need at least 1 soft, flatter pillow available.

The hotel perfectly for our needs as a family of 5 on vacation. Breakfast was great and the staff was excellent. They really go out of their way to make sure guest are happy! Shout out to Cody and David for going above and beyond to make our trip great!!!