Extended Stay America Suites - Los Angeles - Chino Valley

Staff was not helpful on my unique staying situation. I had to call Expedia line to make proper arrangement.

No. Comment!

Quiet

Loved it

There is no lobby.

Nothing. They were closed when I went to check in. Slept in car

They were closed and took my money

They need a completely new staff!!! (After 3 previous nights of staying at the location) I was informed that the current chime card I was using as per hotel rules to keep a card on file. I try to extend my stay at the hotel for a 4th day and the manager informed me that my chime card is no good for a hold and that the staff should of informed me of this information. Even though I was physically able to use my car the previous nights, Im now out of money and need to wait for a refund, as well as no action was taken for the inconvenience. For anyone that comes and stays, be prepared to deal with incompetent workers and uninformed staff members where you might hear different versions of policies, depending whom is clocked in for their shift. This does not negate that the night prior from me making this complaint that me and my Wife were both locked outside of the hotel due to a access card malfunction, and no one on staff was able to attend to us both BANGING on the window/door for over 1 hour and 30 minutes. The clerk at the time came out looking like she just got woken out of a nap claiming she did not hear the emergency phone line directly outside the sliding doors where we were trapped. Highly unprofessional!!!

The room was fine just a bit on the older side. You could see rust on the refrigerator. It says free breakfast but it consisted of nutrigrain bars, muffins (which were gone by 9am) and powder coffee packets. And there was no ice machine.

Not so good