Hampton Inn & Suites Nashville-Smyrna

The staff was great.

The room's condition was poor. There were noticeable stains on both the floor and the couch, and I even found a centipede in the showe.

Average

Room was in need of update and deep cleaning. Stains on furniture, mold in tub, carpet torn , curtains ripped

We stayed one night for baseball w 2 dogs. Probably one of the cleaner hotels and the beds were great. It was quiet and the breakfast was good.

Place was clean, good location.

The bed in room 321 was very worn out. During my 3 night stay, I slept very little due to the age and condition of that bed. Not very restful at all. I am also disappointed at the "6AM Breakfast" that they offer. I was there each morning at 6 AM because I had to work early, and each of the 3 days, the breakfast was incomplete. Zero fruit on 2 out of 3 days, no waffle station ready to use on any of my 3 visits, no muffins or pastries on 2 out of the 3 days, and the biscuit/gravy option was only ready once. If you are going to offer breakfast, make sure it's ready when advertised, not partially ready. Its not like Hampton Inn accepts partial payments for its rooms. This was the worst Hampton Inn visit I have experienced in many years. A word of advice: if your breakfast server is struggling to get everything ready, have the front desk clerk help her out with teamwork. It seemed to me like the front desk lady was sleeping in the back office on the day when I checked out. She literally walked out rubbing her eyes and yawning, but only after the gentleman out of uniform walked around the corner to wake her up so I could get my receipt.

The staff was wonderful! Very friendly and helpful!!

I only stay at Hampton hotels, and the Hampton at this location was one of the worst I’ve ever been in! The only thing that was good about it was the gentleman who checked me in… Other than that, it was strictly downhill. First the air conditioner, wooden quit squealing, the temperature got up to 73 finally made it down to 71 and never got cooler hovering at 72 even though the thermostat was set at 66. I have asthma so that was unacceptable in my room! The outlets in the nightstand in the USB and the nightstand did not work! The wall plug near the window sparked! The girl at the front desk the following morning, when I checked out the young blonde, literally brushed off my complaint as though oh OK we’ll have somebody look at it… As though it was a passing thought! I’m floored, and in all honesty, considering the conditions of that room, and how bad of a night I had due to all of these things that should never have been rented to customer with them in the shape… I will never be staying in that area at that location ever and I am back-and-forth to Florida constantly!! Someone should actually call the building inspector and have them check out those rooms cause they can’t be the only one that has that kind of an issue!!!

This is my second stay here and the staff is just fantastic and personable. Really helpful and friendly.

I actually booked this for my older parents while we were attending the State 11-year-old Little League Championships in Nolensville. They really enjoyed this hotel, and it was very convenient for them to go back and forth to the games.

Friendly staff