Lodge on the River

This is not the condition of the hotel pictured on the website. They lied! What is worse, they denied me my $125.00. I showed up and said a hard no, and they told me that I could not get a refund because they don't give refunds. I contacted Hotels.com, and although I had to speak to several supervisors, I was finally able to get my refund. Thanks to Hotels.com for protecting me. This hotel should be removed from the vendor list! This is not as advertized!

I notified the motel that we would be coming in late on Saturday evening right now. It’s 8 o’clock on Sunday morning and nobody has been here to open the door for us. We just spent the night in our car and I am 69 years old We also have three more days to stay at this hotel and I really don’t want to stay here. We need a refund for tonight last night and the next three nights please contact me at 256-701-1902.

This place is the epitome of "ghetto"! We reserved a non-smoking room and our room reeked of cigarette smoke. The girl at the front desk said she couldn't smell anything. There was one towel, one washcloth, a floor towel and no hand towel. The room had NO blow dryer, disposable cups, coffee maker, fridge, microwave, chair, desk, phone,or a place to hang out clothes. The only place to charge our devices was a clock that didn't work. The bed spreads had stains on both sides. My husband went to take a shower and threw up when he looked at the drain. It had a bunch of something (?) in it. The property was filthy...garbage and cigarette butts everywhere. They photographed my husbands license and credit card, which he told the girl he wasn't comfortable with and she said it was "company policy".

Rented the 2 bedroom apartment for Friday and Saturday. Upon check in the kitchen sink was clogged and full of nasty water. They didn’t have staff onsite to fix it for the entire stay, which ruined the idea of I’ll save myself some money and cook there instead of eating out every meal. the roof is water damaged in one bedroom, both bedrooms had stains on the sheets, scratches on doors and walls and general damage on the furniture. the beds felt like they were just pure springs no real padding, the pillows were more like throw pillows for a couch. the window ac units are filthy and damaged. I caught a fever from being in this room for two days. The night check in clerk was a positive note, she was friendly and did bring me a plunger to see if we could clear the sink. She also called to confirm we would be checking in Friday night. The Saturday morning person was not friendly, I think she was the manager and lied to me about being the manager. I voiced my concerns with her Saturday morning and she disregarded them completely.Durning check out the same attitude was present. This person doesn’t belong in a hospitality position if they can’t be at minimum considerate and polite. The annoying part was she had the nerve to tell me the owners and I won’t give you a discount for anything because you already got a good price when you booked online. The unprofessional service from this woman was absolutely jaw dropping, go to the casino Might cost a little more but better service.

We arrived at 6:45pm they gave us the key and the beds were bare and there was cleaning sprayand dirty papers towles no clean towels. The room was not ready. We agreed to wait for it to be ready. We got back at 11:45pm and the room was worse than it was at 6:45. Now there are bed sheets on the chair, a 6pack of beer and a fountain drinkbfrom thebgas station mavrick. I have never had this experience we were tired my kids were tired as it was midnight when they said theyd get the room ready. That meant they would put the bedsheets on, that was it. No cleaning just bedsheets. Its smelled like poop outside as we walked upstairs. The cleaning lady yelled at us that shes only 1 person and doing the best she can. Which mind you check in was at 3pm and it was 6:45. We just said maam there are no bed sheets we did not argue we were okay, just letting her know we were missing sheets. We have two videos from 6:45pm and the 11:45 pm one aswell. I wish to be contacted by someone who will make this right. A $10 credit does not make up for the terribke night we had. We had to stay at a casino which cost us almost $200. We had 2 more couples with us and told them to come to the hotel for a room only to be embarrassed by all 3 rooms and they refused a bottom one for my handicap mom.

Room had chain lock and deadbolt, door felt.secure. no remote for tv and without no on or off buttons

We ruined our slippers from the dirty sticky floor. Breakfast 1 pastry limit not open until 8 am. No coffee in the room.

Boomed the property due to price knowing the issues I have had their. Good price for basicroom. AC worked.perfectly and quiet. Room very sparse. I never turned on the TV. Wish there would of been water glass by sink. Pool. Losed due to maintenence.

We gave them advanced notice that we would be coming in late at night they assured us that someone was there all night long when we arrived at 1 o’clock am and the office was closed we called the emergency # and they would not come we slept in our car waiting for someone to show we would like our money back no one showed until 9:30 am Saturday morning we paid for a room we did not sleep in. The advertising showed a nice pool on the property it was half full and full of bugs and trash FALSE ADVERTIZING we neede a pool

There pool was down for maintenance,that was not stated on the website! Front desk didn’t really know how to access the river! Asked for another day when the pool would be up or a refund neither was giving!