OYO Hotel Rosenberg TX I-69

This property is nothing like the photos online. Do not pay online look at property first because you will NOT GET A REFUND. The property is very run down needs a complete renovation from the property grounds to the building to the rooms. They are beyond terrible the only good thing is direct tv. Absolutely horrible place to stay. I made the mistake of paying for 4 days because i thought the pics were true. I was disgusted when i arrived. The comforter was dirty the sheets were dirty the room was dirty. No love in this place what so ever. And noone came in 4 days to give me fresh towels smh. Never again

booking a hotel based on photographs, one would expect the photos to represent the property. the photos were so unlike the actual hotel room, that i feel i was literally robbed and hoodwinked. like, it would hold up in court as theft.

Upon arrival, we were assigned room 145, which was unacceptable. The room's condition was shocking: - Old, rusty bed - Unclean bedsheets - Dirty, worn-out duvet - Unmopped floor I had to clean the floor myself, which was a struggle. *No Refund Policy* Despite my requests to change rooms due to my baby's presence, the staff bluntly refused. They also stated there would be no refund. The Worst Part Returning to the room around midnight after my program, I discovered: - A live frog in the room - Frog feces Exhausted, I couldn't muster the energy to remove the frog. Thankfully, I took a photo as evidence. This hotel stay was nothing short of a nightmare.

Where do i begin. Cockroaches EVERYWHERE. We didn't feel comfortable with letting people into our room. So we ask for soap and towels independently of room service. We were told by the manager "soap is a courtesy". The fridge didn't work and we had to repair it ourselves. When asking front desk if we could get another one, we were told no, move to another room upstairs which was not a good option for us. We offered to do the swap ourselves and we're told no. We indicated we had several days of food to which there was no care or concern. When asked about ice they laughed. They absolutely didn't care that there was well over 100 bucks of food to keep from spoiling. We asked if we could just part ways and go to a hotel that was more representative of a first world country within about 15 minutes of the stay and no use of the hotel, and were denied. The manager of the hotel was quick to respond in denial of our request to swap fridges but 5 minutes later when we asked for a refund and to leave was nowhere to be found. There was mold on the walls and bathroom. The front desk ladies kids came in their pick up blasting music and causing a huge disruptive mess around 9pm and continued for about an hour. During the week, any requests for soap or towels were denied outside of housekeeping hours...as if housekeeping had more authority than the manager. I'm sure I'm missing some things. But typical family living/owning hotel who brings third world here.

The front desk was very nice and understanding, almost embarrassed, about why I didn’t stay in a room full of black mold and mildew. The room smelled horrible. I walked in, looked around, and walked out.

You get what you pay for. Parking lot very trashy, cigarette butts all over. Rooms do not look like on website. Poor maintenance at location. Rooms need painting in worse way. Great place for homeless

Not a good property, not safe, not suitable to stay old , dirty, not in good shape at all ,

For one when I arrived I couldn’t even open the door it was stuck. Once I finally got inside the room was horrible smelled like straight cigarettes. There was no batteries for the remote and when I called front desk they said they didn’t have any that I had to wait til the morning time the water never got hot for me to take a shower so I was there for about an hour and then I left and ended up paying extra money for another hotel. The experience was so horrible I will never book again

Manageable.

location

no chairs in room bugs crawling needs pay job