The Wren at Vail

Clean room beautiful view and great weather

My family has owned timeshares at The Wren since the early 80s. The timeshare units that we have stayed in over the years, in general, are kept up and nice. That's not the case for room 201 (a 100% privately owned unit by one individual). That unit doesn't look like it has been updated since the 1970s. Red carpet, a bed that feels like you are sleeping on a box, generally very dirty, plumbing that doesn't always work, mantel falling off the wall, creepy 1970s "eyeball" painting on the wall, etc. Just a very tired unit, right down to the vent that doesn't work in the master bathroom and the wall plugs in the bathrooms that are so worn out that whatever you plug in falls out. I feel very ripped off knowing that I paid over twice what my family did for staying a week in a unit. When we asked The Wren to clean the unit the day after we arrived, we were told "you'll be charged the $100 cleaning fee." I told them that the unit was dirty when we arrived, so if there would be a fee, we needed to be moved to a different unit. They decided to clean the unit at no charge. We spent over $100 buying mattress toppers to try to make the mattress feel "normal". The one good thing is this "modern" unit has VCRs, so be sure to bring your old VHS tapes to enjoy a bit of nostalgia. If you decide to stay at The Wren, you should specifically request to not be placed in Unit 201.

They didn’t clean the unit when we asked them about cleaning the unit they ask for 60 dollars per day and we ask for more towels they ask for 15 dollars We know it is the season and it’s summer but we need the service to be solid not changing with the season The front disk close early The other thing the unit need urgent renovation The only good thing about this property is the location

Room was nice but needs to be updated.

I checked in and was directed to a room under the stairwell, behind the service/janitorial room with dark walls and a horrible layout which included needing to pass through the bathroom to get to another room and the bedroom to get to the living area or bathroom. This room was stuck into a dark lower floor corner. It could ruin a vacation. I immediately offered to pay for an upgraded room and the desk clerk at first said she would find me one, then told me no and that there was a 30 day cancellation policy. She then refused to let me speak to a manager or anyone else. Needless to say, I returned the keys and left. Avoid this place at all costs. There may be adequate rooms there, I’m not sure but the attitude and unhelpful demeanor of the staff makes it a really bad choice.

Great condo to stay at. The den was perfect for my kids (5,2). Love the view of the slopes. The shuttle service was excellent. The heated pool and hot tube were really warm and nice.

Had a great time at the Wren!! We will be back!

Great location. The international staff was very friendly and helpful.

Vail is super expensive to it was nice to have such a large space for the money with the amenities of hot tub and fireplace!

Great hotel, would have rated it higher but thought the beds were uncomfortable. That said, staff was great and location was near parks and trails which made it a convenient with the kids.