Giannoulis – Grand Bay Beach Resort - Adults Only

very relaxed, amazing staff, enough to do if you didn't want to stay by the pool. Food was ok but lots of Greek food which was lovely, loads of choice.

The hotel was fine and some features were 4-star as expected, but quite a few aspects felt like a cheap hotel and service. Waiters and the concierge making you feel like you are inconveniencing them; offering you a lunch box for a day excursion and opening it to find 4 dry pieces of toast and two slices of ham and an apple; nickel and diming you for $5 per day for a beach chair for example. The staff was friendly, but weirdly unhelpful: for example when asked by a waiter standing near the bar for a bottle of water, he told us that the waiter manning the bar would be back soon (also no real bar tenders, just waiters that would mix drinks if you told them what to put in the drink). The beach was very rocky and uncomfortable to walk on, let alone sit on, so dont expect a soft sandy beach. The rooms had only single beds pushed together (they slide apart so we slept in separate beds for our hunnymoon), which is quite odd for an Adults only place. Overall we still had a good time and fun because we were on vacation, but it wasnt what we had hope for.

Excellent staff so friendly and they welcomed us with a drink!

The hotel was overbooked and they treated us very rudely when trying to push around from one room to another then to a completely different hotel. The over booking policies of this particular hotel chain is offensive. Beds were hard but everything else would have been ok without the overbooking issue.

Looked like a promising spot.. was even better when we got there. Great location.. such a great group of staff / employees.. Everyone was polite.. gave great service with a smile.. and made our 4 night stay special and enjoyable. Thank you all...!

This was the last of four hotels that we stayed at while touring around Crete and it was by far the worst and most dissappointing. I most certainly would not recommend it and won't be returning. The hotel was tired and lacking tlc! The bar staff were great, but everywhere else they seemed lazy, maybe because they were short staffed?The food was awful and even at the beginning of restaurant service looked as if it had been there for a long time and wasn't always hot. As a result we ate out each evening and declined breakfast on the last day as we couldn't find clean glasses, cups, etc.

Location is terrible (in a rundown alley and 45 minute bus ride away from anything relevant). However, the 3 local restaraunts have great food. The beach is easily the worst in Crete. Large stones make up the beach and it's brutally painful to get to the water. The Hotel is very dirty and hasn't been cleaned (other than the sheets) for who know's how long. There are fees for everything (towels, sunbeds, wifi, and in-room safe). This "resort" is not airconditioned either. Their air conditioning is literally a fan. The rooms are very plain and the bedding is extremely uncomfortable. The "restaurant" in the hotel has some of the worst food I've ever experienced at a "resort" and seems to be re-heated frozen food. Anything loosely resempling a resort amenity is actually an amenity of their "sister resort" that's a 35 minute drive away. This Motel should, in no way, ever be advertised as a 4 Star Resort, or a Resort of any kind. Chania is a very beautiful side of the island, but do yourself a favor and look at the other three cities (Platanias, Agia Marina, Stalos, or Chania) for hotel accomodations. The beaches are 10 times nicer and resorts are much nicer and 3 times less expensive than Grand Bay Beach "resort". Overall, the Chania/West End of the island is the most beautiful in my opinion, but this hotel is definitely a miserable place to stay.

we had a very good time over all. the hotel staff is so kind, but we had trouble consuming the breakfast served- but quality food, issues of hygiene occurred as well..

Lovely hotel. I like the idea of having small swimming pools around the hotel (some for private use only). Lots of families. Beach was pebbles. In a village. Grear if you want a relaxed beach holiday with trips to Chania. Anything further is a trek.

Everything in this hotel is just great. Big and clean rooms, good breakfast, very nice and helpful personnel, good location in the village of Kolymvari with nice neighborhood, and above all, being just besides the sea. Just keep in mind that the hotel's beach is not sandy but is full of small stones so it is better that you take a good paire slipper shoes with you.