Staybridge Suites-Philadelphia/Mount Laurel by IHG

Convenience

The staff were friendly. It is in a good location.

The place looked dated. The sofa-bed in our room was old, uncomfortable, and the cushions were wore down. The bed was super uncomfortable. There was a weird smell in the hallway like the carpet needed to be cleaned.

Fish smelling rooms, & staff harassment

I feel I believe my family and I were talking head by there overnight staff the cops were called one that’s three times. They lied and said they were complaints on two of the rooms for noise which was impossible. Then they called the cops on a Sunday night and had a thrown out they threw us out. We had two small children with us. This is at one in the morning and they would not let us just leave at 11 AM Sunday morning when we were checking out and I’ll Car Service was coming to pick us up. They threw us out for no reason.

Rooms smelled really bad. Night staff harassing during family celebration, called police several times , cops came allowed us to continue, because it was a normal decent celebration.

The first room we were in the bed broke they were great at moving us but the second bed was so hard. They should invest in better mattresses and or have a memory foam topper available for their short term staying guests