Hotel on Devonport

Location and room size

Nothing.

Train runs past the hotel even in the middle the night. Internet connection is extremely poor. Pillows need to be changed as they have poor neck support. Overall it is acceptable for business accommodation but no more.

We had a bad experience from the moment we walked in to check in. We had booked a family deluxe room with 2 beds however the receptionist had not checked if the name on the booking matches people checking in and had accepted someone else’s signature on my booking and had given my room to them. We are a family of 4 and she had no other room available so offered us an executive suite which is for 2 people (the room only has 1 king bed) and she rolled a single bed in which still was not acceptable and told me that my kids could share a single bed. This was not ideal however it was late and my kids were tired so we took what was available and made it work. She offered 1 free breakfast which was not worth it and did not cover for the uncomfortable nights rest. On top of that we could not get into the property from the carpark as the keys she had given were not activated. After calling and buzzing the door bell for almost 15min she finally had opened the doors. Overall the room was clean and tidy however this is not the stay I was expecting here and would not recommend this place. I felt that it was very careless of the receptionist to check someone in on another persons booking without checking any ID or asking for the PIN code from booking.com

Always a fantastic stay, staff are excellent go above and beyond especially Marinela a++

Convenient, clean good price and fantastic staff