Sky Castles

Having the ability to cook whatever i wanted was a plus, rather than go out to get food I didnt like that the door to my patio wouldn't close properly after i had opened it

No power from around 1am until check out, no access to wifi or tv, place was ants infested towels were of very poor quality.

It was difficult to find the apartment. The guard just said go up the hill.

Please let the guard give better directions to the rooms. Up the hill doesnt cut it

Loved the area, in the heart of Ocho Rios. However, Sky Castles was not well maintained and the furniture was VERY dated. The kitchen and bath was also dated. The scenary was great and the staff was wonderful.

Did not get to go to skype's Castle they give me a room by fisherman point. They said that something was wrong with the room at sky castle. So I do not know much about skycastle cuz I never been there.

Skycastles was a fair choice for a 2-day staycation. The property is older and some of the elements definitely need an upgrade. The air conditioning remote in the first room we were checked-in to was not working, so we couldn't turn it on. The front desk quickly swapped us to a new room. The air conditioning in the second room only kind of cooled the room, and the water in the bathroom only got to lukewarm. However, the rooms were clean and the customer service was good.

Let me preface this by saying I did not stay in the hotel. Like many others I experienced issues trying to check in and eventually just gave up and left. I booked the hotel the day prior as my travel circumstances changed. When I showed up to the hotel they told me that they did not have my reservation on file. I showed the woman at the front desk who had an attitude problem from the beginning my expedia confirmation. She asked a gentleman to assist me. He apologized and told me my room would be ready in the next 30 minutes and asked me to wait. Now it was 4pm at the time so why I would have to wait when check in starts at 3pm is confusing to me, but i did as he asked and just waited. An hour passed and no one said anything to me. Didn't offer me water, didn't say it would be just a few minutes, nothing. I went back to the desk to speak with the girl with attitude problem and she says they can't find my reservation and I would need to email someone a copy. So I've sat here for an hour waiting on a room that wasn't even confirmed? What a waste of time! I must add that during this time the gentleman who assured me my room would be ready walks by with his things and leaves for the day. Also another woman arrives and she can't check in either and is told to wait. Guests who were actually staying at the hotel were coming in left and right complaining they had no towels and room service had not cleaned their room. I left. Can only imagine what the rooms are like!

Nice place but need better maintenance. Reception and check in need to be at the same property. Overall the general service and accommodation need improvement to capitalize on this unique property which is second to none I have seen so far.