Holiday Inn Express San Antonio North Riverwalk Area by IHG

La habitación limpia

Mucho

Todo me gustó

It was a place to sleep.

Upon arrival, the woman at the front desk was sitting at the lobby. She told us there were no rooms available and we'd have to wait. She walked around and did some other things. A new desk person came up right as another guest showed up and she checked them in right away. So I got up and asked her if we could check in, which she did with no problem. The first girl comes back out and tells her bye. So apparently, she was about to have a shift change and didn't want to help us. Parking is also ridiculous. I understand the location, and can be okay with that, but they also allow some guests to park right at front blocking all available spots instead of just using one. Forcing us to drag our luggage all the way around the block to our car.

Great location, within walking distance of the main attractions

Overall this location was just ok. I'll admit the price was very good but...... the parking was terrible and that's putting it nicely. You were supposed to park in a parking lot that was at least a 100 yard walk to get to and was $20 to park in. The reason I use supposed to, both mornings we walked to our car, the little lot beside the motel was full of cars that were illegally parked and all the so called Diamond parking spots were full. That area had a fire lane and if a fire truck needed to pull in there it wasn't going to happen. The first night where I parked I didn't realize the trees would be full of birds and I mean FULL of birds and my car was covered with bird droppings. ll the birds singing in the trees in that area did sound wonderful and did wake you up but..... when a birds gotta go a birds gotta go.

L emplacement idéal proche de la riverwalk

Le petit déjeuner est de mauvaise qualité...

room was clean and people were friendly and helpfull

Parking was the not good

Location

Hello, I’m writing to formally express my dissatisfaction with our recent stay. First, there was an issue with our reservation when I canceled a room, which unexpectedly removed a night from my sister’s booking. This caused her and her family to cut their stay short. We spent a significant amount of time trying to resolve this, only to get nowhere. The booking agent claimed he called the hotel 10 times, but in reality, it was closer to 4–5 attempts, and he repeatedly hung up rather than staying on hold. He even stated he was unwilling to remain on hold to resolve the issue. Additionally, when I asked to speak with a supervisor, the agent hung up on me. This level of customer service was extremely unprofessional and added to an already frustrating situation. The condition of our room was unacceptable. The air conditioning unit was leaking directly onto the bed and the floor, soaking both. Even more concerning, the thermostat located beneath the leak sparked when I attempted to adjust it in the middle of the night, creating a serious safety hazard. I have video evidence of this incident. Because of this, we had to fit one adult and four children onto a single queen-sized bed while I slept on the floor just so the kids could be comfortable. Although the front office eventually offered to move us to another room, this was not provided until the day we were scheduled to check out, making it an ineffective solution after we had already endured the issue overnight. In addition, the towels provided in the room had a strong cigarette odor, which added to the overall unsanitary experience. When I brought these issues to the office, I was told they could not offer any form of discount or resolution because I booked through a third party. That response was disappointing and did not reflect accountability for the condition of the room or the experience we had.