Holiday Inn Express San Antonio North Riverwalk Area by IHG

Ubicación

No hablan español

I have made over 32 stays in less than 2 years with the Holiday Inn group. I say this as I want to clarify this is not my first experience of staying in a hotel. I have even stayed at this property multiple times and found it generally to be acceptable for the price. Unfortunately my latest stay prompts me to write a poor review. On Sunday 23rd of November 2025 I stayed at the property. I enquired about the accessible room and the gentleman on duty was even kind enough to show me the room. The next day on the 24th I booked 2 rooms including room 108 which is the accessible room on the ground floor. I did this at 6.45am in the morning at thr front desk to ensure I would get the room I needed. I was told the evening was free and that the room had been assigned to me. The booking was for the 28th which was less than 4 days from the day I made the booking. I arrived on the 28th to be told the room was not available. I requested to speak to the manager and was told "they will try and contact him". When we were shown the alternate room the smell was overpowering. It smelt of old stale Indian food combined with body odour. My wife requested another room and was given a diffuser with some artificial smell to try mask the stench. The speed at which the dehumidifier arrived suggested this was not an unusual occurrence. Again the request to speak to the manager was met with the same response. After a sleepless night due to the sickening smell now with a hint of pine fresh we began negotiating the task of bathing our daughter in the regular bath tub instead of the promised accessible room. We then discovered that there was a coakroach in the tub and on investigation another behind the trash can. I contacted IHG customer service and was told that they would escalate my concerns to the Hotel management. That was Monday 1st of December and as I write this on the 3rd of December I am still waiting for a response from the hotel. Its obvious that they do not intend in having repeat custom as the lack of concern for 1) not keeping my original room and putting a disabled teen in a wheelchair in a regular room 2) the stench and response to the stench and 3) the cleanliness of the property with coakroaches in the bathroom. I will be adding photos to my trip advisor and Google reviews.

Buena habitación , buen desayuno , buena ubicación.

Afuera algunos homeless, el resto ok.

They were super friendly and upgraded our room for our Honeymoon! The hotel was clean and the breakfast was awesome! We loved the location (walking distance to the 711) ! Can’t wait to go back and stay again!

It was perfect!

Me gusto el desayuno, me parece muy bien, supero mis expectativas en ese sentido. En la habitacion cuenta con mini refi, cafetera y microondas.

Lo que no me gusta, tal vez las instalaciones se ven un poco viejitas pero cumple para lo que es, descansar.