Super 8 by Wyndham Sturgeon Bay

Only a privileged few (20) are allowed ice buckets! The pillows are square about the size of throw pillows. We went to Walmart to buy a couple regular pillows. They have no rooms with accessible bathrooms which made my stay very stressful.

For our families July 4th getaway I booked two rooms. My wife & I enjoyed one room. Our daughter, son-in-law two grandsons along with their Golden Retriever enjoyed an adjoining room. Having a long list of requests I thought it best to speak to speak to someone at the hotel. I spoke to Sierra by phone on the day the reservations were placed. Sierra answered & listened, although she couldn't promise she assured me she would do all she could to accommodate our family's requests. Upon our arrival Sierra greeted us. Sierra went above and beyond in accommodating every request. Upon our arrival we found two cribs completely set-up for our grandchildren. We were also provided adjoining rooms where my wife & I were able to assist attending to our grandsons without having to venture out into the hallway. We enjoyed the hot tub & pool. The breakfasts provided had something for everyone from eggs & sausage to waffles, cereal, muffins, toast, yogurt, several different choices of juice, and great coffee. There was even coffee available in the lobby after breakfast was done. In addition, there was a gentleman who was at the front desk on Saturday evening (I failed to get his name). I make mention of him because we ordered dinner from Sonnys & planned to eat it at the lakefront. Unfortunately it rained. My family & I had no other option but to return to the hotel to have our dinner. This gentleman opened the cafeteria & allowed my family & I access to the tables & chairs. We will return!!!

Upon getting to our room, the door was being held wide open. The room smelled when we entered. We went back to the front desk and were told that they had to use strong chemicals and they were airing the room out. They didn't offer to give us a different room. It smelled like someone had probably gotten sick in it. The whole experience was not good.

The hotel and property are filthy. Our check in was 3 pm but not able to get in as room was not ready. Went back hour later. Got to our room which had a strong odor. No chain lock on door bedding was old and damp. Pillows old and cases dirty. Went down and got new sheets. Good thing we brought our own pillows. Light didn’t work next to the bed. Black mold around the inside of the bathroom door. No screens or locks on the windows. Fridge didn’t work microwave was dirty.

Pool water was so cold, couldn't be used. Our room needed to be re-vamped.

While the lobby looked updated the rooms, while clean, were terribly outdated. Our room did not have security chain, bedding/blankets, pillows all need updated. The highlight was Cierra, the check-in clerk. She was friendly and helpful.

The room was not cleaned properly before we arrived. The 3-drawer dresser in the room was missing a drawer and a previous guest's shirt was left in one of the drawers. The desk attendant did take care of both issues after it was brought to her attention. In addition, the room was not cleaned and re-stocked during our 4-day stay. We did not put out the "Do Not Disturb" sign, so I would expect that it would be cleaned and restocked daily.

Very disappointed.

I've been staying here for business for 10+ years. Its about time they do a deep cleaning. Towels are stained & thread-bare. They have also taken the coffee pots out of the room...not a good thing at all. Coffee pots are standard equipment in an American hotel. Rooms weren't refreshed or garbage emptied for second day--covid was over years ago. Pool is nice & price reasonable.

Someone else's leftover pizza was in the fridge when we arrived in our room. No ice bucket in room. Pool so cold kids couldn't even use it.