Budget Host East End Riverhead

Great location, clean rooms.

Hotel propre Environnement agréable avec pelouse et piscine

Le Wifi n'a jamais fonctionné durant le séjour malgrès nos demandes à la réception. Chambre très bruyante avec la route à côté

The only good thing was the pool.

The non-smoking rooms have a balcony and a table outside, the smokers do not have it, the room did not have a coffee maker, the TV did not work, the phone did not work either, bad customer service....the bed It sounded a lot...the broken sheets. Anyway. I'm not coming back..at that price I'm sure I get something much better.

The location was perfect for where I was going

Lo recomiendo muy buen lugar

Buena atencion y cerca de tiendas y rest

I wasn't able to like anything because they would let me stay there even though I had a reservation. They jsut took my money. No compassion

The most important aspect of hospitality is to make sure the guest feels heard. I've never experienced any form of hospitality that made me feel less heard than Budget Host Inn East End. Due to a wedding venue changed that made it not feasible for me to stay the first day out of my two day stay. I called the hotel 5 times a day for 7 days straight to convey that I can only come the second day and if it was possible to move the resy back one day so I can take advantage my 2 day stay. Out of close to 50 telephone calls, I managed to talk to someone twice. The first time, they said to call back when the supervisor works 9a-12pm. This was a lie. No one ever picked up the phone during this period. The second time, I ask them to leave a message for the supervisor of the new dates I'd be coming and to call me back. Guess what. No call ever. So I decided to take the hit for the first night and just come the second night. When I arrived after riding for 1 hr and tired after the wedding festivities looking forward to resting. They said i no longer have a reservation there since they canceled it. Even though I left them a message about this. No notice or courtesy call or anything. Any business with a reservation system would give you a courtesy call to see if everything is alright before canceling at bare minimum. Budget host are not this type of caring business. And they said even though I already prepaid, I'd have to pay again on top of this to utilize the second night to sleep there after a tiring motorcycle trip. The counterman was an absolutely heartless being and completely rude. No compassion. I've never felt so insignificant. I was forced to ride my motorycle back completely tired for three more hrs back to NYC bc of their lack of humanity. You think if you pay for a service you should get said service but I would equate this business to pirates, greedy for money and you don't really matter after they take it. No ounce of decency.

Cute motel. We had a balcony over looking the pool that we could enjoy the weather on. The decor gave it a boutique feel instead of a basic motel. The pool looked nice but we did not go in. A continental breakfast was available on the weekend. Great location - was able to walk into down town for dinner.

The man at the front desk was not very welcoming. Did not really provide any info. I asked about breakfast after seeing a sign. He did not give up any info on when the pool was open. Beds were incredibly soft, if you are sharing with someone else, you would probably roll into each other.