Hotel Jardines de Nivaria

Huge gardens. Fabulous service. Great location. Beautiful pool area. And one of the pools is heated! Lovely room. This was our second visit and it lived up to our expectations.

Amazing hotel.

Outstanding food & service, immaculate gardens & pool

Very relaxing place. Good breakfast buffet to please most tastes. Bar staff were really nice. And the cocktails made looked and tasted excellent. Pool area never felt crowded with plenty of options to sit by the pool. We had a junior suite in the Taganana wing. It was a spacious room, well laid out. Would return.

This isn’t what I’d expect from a 5* hotel and how it got its 9.4 rating on hotels.com I’ve no idea. The food was terrible. The buffet is sub-par and the a la carte room service looked like it was scooped out of the buffet. The scrambled eggs looked like finely chopped hard boiled eggs that had been heated up in cream. We couldn’t eat it. The coffee was not good and I was even scolded by a member of staff judiciously guarding the exit from the buffet for attempting to take a coffee to reception to sign some paperwork. Being told off like a child for doing something most hotels wouldn’t have a problem with was quite embarrassing. They have a weird thing with water in the room. There was no drinking water in the room when we arrived (an oversight I was told) and if one small bottle of water isn’t enough for two people after a day in the sun you can buy a “water package”. We once called to ask for water because the room water hadn’t been refreshed and they delivered some and charged us again for it. Felt like a money making exercise for something that shouldn’t be a problem for a 5* hotel. The room was quite nice except the bathroom was like a premier inn (not a problem but not 5*). The amenities (shampoo conditioner soap etc) are all in wall mounted dispensers which kept running out at inconvenient times. The pool and grounds were nice too but the pool service was poor — nothing wrong with the people serving just that we went hours sometimes without spotting someone.

courteous and helpful staff good sized rooms, good quality amenities attention to detail , good care of clients

Great location. Lovely hotel. Lovely staff. Lovely room. Only downside was that our room was above the gym and the music beat from early morning class was disturbing and annoying. Also early cleaning in neighbouring rooms was noisy

Lovely hotel with excellent staff on all fronts. Enjoyed the heated salt-water pool.

The hotel is not a 5☆ i would consider it 3.5☆ but charged us nearly €600 a night on a bed & basis for a so called superior room, i attach the photographs for all to see. We had several issues including unable to get accees to our room after breakfast even though i asked at reception that our cards are not deactivated on the morning of checkout which often happens in hotels all around the world, we were told by the reception team that our cards were fine and working so we went on the mission to get to our room which is a good 5-8 minute walk from reception to the fourth floor on M4, its a very strange configuration for a hotel selling so called superior rooms. Once again our cards didn't work and this happened three times when i went back and asked to speak with management who were in one of the many meetings they seem to have.leaving. Eventually we got into our room by one of the staff getting a key to get us in and had less than one hour to pack and move to the courtsey room that is offered to everyone. We complained on our second day but to no avail, and only got a call from the commercial manager Nancy 40 mins from checking out of our superior room, offering us lunch which we declined. We checked out at 15:50 and asked to speak with Nancy she was not there and got to speak with Ana the Ops Manager after 50 mins of waiting for her,she was aggressive and contradicted herself several times including telling us we didn't pay almost €600 a night which we did.

We had a fabulous time at the Jardine, the location so close to all amenities, the hotel staff, our room, breakfast, pool and gardens were fantastic. Would highly recommend ☀️