The Washoe Lodge

Proximity to area surrounding Taylor Creek Visitor Centre and Emerald Bay. Many amenities in the room such as water heater, microwave and fridge to name a few.

Not enough hangers for a 4 person room

The location was good and the rooms were a good size, bed was fairly comfortable.

Upon booking we notifed the staff of having certified service animals with us. The staff proceeded to charge us for a $100 pet fee and when I notified the staff again of the dogs with us being services dogs they refused to refund the $100 despite letting them know several times that these were certified service dogs for documented disabilities. Per ADA laws it is illegal for a hotel or any place to charge for service animals, but even though the staff was informed of this they still refused to refund the pet fee charged to us. They claimed it was a cleaning fee for the pets. When we got to the room we proceeded to find used tissues on the floor that were there before we arrived. When trying to shower we struggled to get enough hot water for 2 people to take quick showers. The room as described did not have AC, which we were aware of and okay with but when we turned on the ceiling fan we had to turn it back off due to safety concerns of it falling off the ceiling because it was shaking so badly. Overall, will not be staying at this place ever again and would not recommend it to others.

Location was great! Easy to check in, and the kitchenette was a nice addition.

Beds were a bit rickety and not super comfortable

The cleanliness the location the price

The stay was awesome nice and quiet

The outside was amazing

Was a little out dated and needs some updating to the electrical and needs higher toilets so far to the ground and hard to get back up but even worse for handicap people and need to mop the floors more they were too dirty and made the bottom of your feet black