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3.6 / 10 Guest Rating

Smartflats Design - Place Jourdan

42 Hoornstraat, Brussels, BE

Smartflats Design - Place Jourdan - main view

About the Property

Convenient Amenities
Enjoy complimentary wireless internet access and tour/ticket assistance.

Cozy Guestrooms
Relax in one of the 4 guestrooms featuring complimentary wireless internet and separate sitting areas.

Prime Location
Explore nearby attractions such as Cinquantenaire Park and the European Union Parliament Building.

To experience all this and more, book your stay at Smartflats Design - Place Jourdan in Brussels.

Facilities & Amenities

Free WiFi
Smoke-free property
Tours/ticket assistance

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

3.6
Good5 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

V
Verified traveler
Verified booking
Standard Room
Stayed in Apr 27, 2023

"Avoid "

6.0

Would avoid staying at this place. There was no hot water. The living area had terrible seats (2 very uncomfortable wooden seats). There was no doors in the place - not even on the bathroom! Contact was impossible with those in charge.

Helpful?
M
Matt
Verified booking
Standard Room
Stayed in Apr 19, 2023

"Do not book"

2.0

Don’t book these. Staff didn’t send access details, nobody responded to emails or phone. Had to contact hotels.com and got codes minutes before I got on my flight. Pictures are not necessarily the apartment you get. Facilities listed weren’t there. Flat was falling apart. Pictures taken off walls and just thrown in cupboards. No TV, no bath. Overall really poor experience

Helpful?
F
Fernande
Verified booking
Standard Room
Stayed in Mar 11, 2023

"Good"

6.0

It was a a pain in the next to get the information to get into the apartment but the apartment itself was nice. Everyone was always friendly—it just didn’t all work easily.

Helpful?
M
Michail
Verified booking
Standard Room
Stayed in May 26, 2022

"Crooks. Avoid smartflats at all costs!"

2.0

Unfortunately, it was not possible to stay at Smartflats - place jourdan, even though this was the place that I booked via Hotels.com, so my review will be based in the whole experience with smartflats. I booked this place for 10 nights but the day that I arrived in Brussels, when I contacted Smartflats I was informed then and only then that I could not use check-in in this apartment due to 'technical difficulties' and that they had moved my reservation to a total different location (Madou), which was a smaller apartment and having a view from half of the windows to the wall from another building. Smartflats had the audacity to call this an 'upgrade' moving me from Place Jourdan to Madou and to a smaller apartment with the same price and even tried to hide the fact that it was in a bad neighbourhoud of Brussels (st. josse) by sending me a wrong address stating that it was in Brussels-1000 instead of St. josse 1210. When I confronted the person who send me the information and asked to speak to a manager the communication abruptly was interrupted and I had to go through hotels.com to complaint. With the intervention of hotels.com smartflats had promised a 20% refund but they have not honored their promise so far. Furthermore, before my arrival and even though, the terms of the reservation stipulated that smartflats would charge me 150 euros as a guarantee and the rest of the amount upon my check-in, two unauthorized transactions occurred on my credit with the full amount!

Helpful?
A
Anthony
Verified booking
Standard Room
Stayed in May 3, 2022

"Good"

2.0

Do NOT book this property. There is no hot water and the reception does not reply by email and their phone staff are unhelpful. I stayed here for a week and tried to get transferred to somewhere with hot water and they did not. My entire building didn't so everyone else in the building also didn't have hot water, but there's no mention. They said they would fix it but they didn't, so it seems like it's a known issue. DO NOT BOOK

Helpful?