1 Hotel San Francisco

It was light, great lobby area, beautiful views over the bay, plants everywhere. Hospitality service later in the day and for dinner was excellent with Veronica as hostess. The only significant drawback was breakfast service— on the 3 mornings the queue was 20mins plus— even to just order coffee. We had the offer of a$50 voucher for breakfast but the queue, and wait, was soo painful we went elsewhere on the second and third mornings. So it was not just a one-off. So disappointing for such a great hotel.

This hotel was the perfect choice for our anniversary celebration. It is absolutely stunning — beautiful in a way that is hard to describe. The location is also very central and convenient, with easy access to attractions such as Fisherman’s Wharf, Pier 39, and the Golden Gate Bridge. Everything was simply perfect: the room, the hotel’s public spaces, the restaurant, and especially the wonderful staff, who were kind, attentive, and made us feel truly welcome. The hotel surprised us with a cake and champagne in honor of our anniversary, which was such a thoughtful and memorable gesture. We honestly wished we could stay there longer — or even live there! We truly hope to return again someday.

Nothing

The locations was great. The environmental ethos of 1 hotels is great, and we appreciated that at the one in San Francisco.

The reception staff were incredibly unfriendly, as if we were bothering them to check-in and out. They shared no information about the hotel at check-in, and we only discovered there was a rooftop terrace at the end of our stay when we were walking around ourselves. When I kindly requested if my car could be ready at a specific time for departure, the lady told me to go outside and tell the valet guys. We had a double room, and it was tiny. I was traveling with my three kids, and we travel the world, so they are definitely experienced travelers. Without prompting them, they said ,”I thought this was supposed to be a nice hotel!” We also agreed that it was the worst food (breakfast) we ate in all of San Francisco. We ordered large matches and chais and they brought them to the table in paper cups because they said they don’t have large mugs. This is not the type of service you would expect from a nicer hotel. The location is great, but the service was bad and hotel is overpriced and has no amenities to justify staying there.

Staff were plesent

Shower was so poor no water pressure or power. Complained twice. Breakfast ordering was a car crash every time.

A decoração, a localização e os amplos quartos

Pouco espaço para arrumar roupa. Vínhamos com 3 malas para una estadia longa nos EUA