Sommet Des Neiges

First of all, this is NOT a 4-star hotel. You're paying for the location close to the ski lift. If you're willing to walk for 5 minutes, there are better and cheaper options available. I suspect that many of the positive reviews here have been purchased by the hotel. 1. The rooms are NOT SOUNDPROOFED. You can hear all the noise from the neighbors, from the people walking in the hallway on other floors, from people talking in the hallway. It is a very old and worn down building that has never been renovated. Sleeping is difficult and bringing earplugs and/or a white noise machine is absolutely necessary. 2. There is a gym and hot pools, but these are worn down and quite dirty. I wouldn't enter these pools if I wasn't willing to get some infection. 3. In addition, there is a major problem with the hotel workers in the area of professionalism. There was a problem with the keycards of the room. The reception workers tried reactivating them 4 (!) times. Every time they reactivated the keycard, I had to walk to the room on the third floor to see if it worked (which it didn't) and then walk back to the reception each time. !!! Even the third time that I came back to the reception, they didn't care to apologize, nor try to solve the problem in a more professional manner than to have the customer walk back and forth repeatedly, such as by joining the customer to the room to make sure that the customer can get in. I wasn't the only customer who had this problem, which is a sign that this hotel doesn't care to fix these things. These kind of jobs are usually done by young students. It is strange to see people in their 40s do this work and then show such a refusal to even engage with the customer in a service oriented manner. Which hotel would employ such people??

4. I shortened our stay, because staying was not possible due to bad noise insulation. I requested a change of the dates through Booking and went to the reception to ask if it came through. Two employees ensured me that the request had been approved, that check out time was the day after in the morning and that the price for the final day would be refunded at the end when checking out. The day after, we arrived at the reception with our suitcases, ready to check out. Two different workers were there. To my surprise, these two workers didn't know anything about an approved check-out request and said the price of the day that had been removed could not be refunded. Of course, as anyone with some common sense realizes, it is a MAJOR PROBLEM when a hotel reception first says one thing, and the day after - through two different employees - contradicts what has been said before, especially when a customer is literally standing there with his suitcase ready to check out because of this. However, the employees DIDN'T CARE TO FIX THIS at all, they just shrugged their shoulders and said "Oh well. I don't know who worked yesterday". When I pointed out that this is unacceptable, they even demanded me "to leave right away", because I was "rude to them". !!! This is the most LACKLUSTER WORKING ETHIC I have ever seen in a hotel. How can it be acceptable to PROVIDE FALSE INFORMATION to a customer and then refuse to fix it? The attitude they have is that of entitlement, which is completely out of place in a situation like this. You need to fix the issue, and not shrug your shoulders and expect the customer to leave without saying anything! And why do they think they deserve "respect"? Respect is something you earn by doing a good job, and not something you get by playing with your phone during work and saying "Oh well, whatever" to a customer after a huge mistake has been made by the hotel.

We have stayed here before. - and really enjoyed It

Location

Nothing

The location to the lift.

The check out lady informed us that we would be charged daily for parking and our credit card would be debited but,staff did not inform us of this prior to checking in only while leaving.The couch was very un comfortable.The hot tub wasn't working,I wonder when that will get fixed.They made us sign a wavier to use the oven,they said it gets really hot!

Location is great. The gondola is right outside if the locker room. Everything is very neat and clean. Beautiful amenities.

However the showers were very small and kind of uncomfortable and the bed was firm and the pillows kind of flat

Big rooms with full kitchen and laundry

Room smelled like curry

Was a wonderful getaway with my husband for his birthday The room was big and so cozy ! The beds were so comfortable best sleep !!! Was a very relax stay not to many people in the village which was amazing ! I will definitely come back !