Hampton Inn & Suites Ontario

4 out of 5, they provided fast and helpful service.

It was a short walk to the outlet mall and a short drive to Toyota Arena.

Because our flight from the Central Time Zone was early, we arrived before check-in time and were charged an extra $50 for early check-in even though the room was ready. The carpet was dirty and in the elevator was peeling up in the middle of the elevator posing a trip hazard. The breakfast was minimal compared to other Hampton Inns. This was the second time we stayed in this hotel and both times noticed that the elevator inspection was 4 months overdue. In the room, the bathroom door latch would not open from the outside causing it to be continually locked from the outside. The automatic exhaust fan was irritating at best and would not stay off. I'm glad we didn't have to stay any longer.

The location was good for our needs. It is near a mall for walking in the A/C and near Toyota Arena for an event we were attending.

Because we had traveled from another time zone, we were sound asleep when the person at the front desk called us at 10:30 p.m.. and told us we were making too much noise and questioned whether we had children in the room (we did not.) The person should have investigated before calling our room so late. In addition, we had only one towel and one wash cloth in the room for the two of us.

How soft the bed was and how clean the room was

Nothing

Great atmosphere azucena was great. Very nice and professional and helpful as well

Great customer service and an amazing stay

Service and room are good but currently some of the rooms are under renovation including kitchen and front desk, can hear noise from other room, over all stay is good.

Wonderful service. Always book with Hampton, never disappoints. Comfy & cozy.

We arrived way earlier than expected (like 1:30pm) and didn't think we'd be able to check in yet BUT reception let us know our room was ready & saved our day <3 I can tell you after driving almost 1,000 miles in 2 days, that was my favorite part lol. Room was large and spacious. Very clean. Close to the GIANT mall - we didn't realize how large it was and picked up some cute souvenirs. Also close to many food options - the Hot Pot place nearby was a fun experience, and we tried Raising Cane's for the first time.

The lobby had a ton of construction going on so there were also parking spaces taken up by supplies/equipment. We had to park our camper van across the "street" in the mall parking lot, but we parked directly under a bright lightpost and had no issues.

Great stay for a night before leaving California. Very accommodating and the staff were very friendly!