Royal River, Luxury Hotel - Adults Only

Quiet hotel in a good way, spacious villa rooms. Beautiful Spa

Lack of restaurant choice out of season. Advertised as 4 restaurants but only 1 available on a nightly basis, so you’d soon run out of non meat options if you stay for a week, and it’s pricey if you’re not on a meal plan. But we were there for just 4 nights. Staff were lovely and helpful.

Czystość i roślinność

The property is nice and calm

My girlfriend had intoxication from the food . We flew from barcelona we arrived to tenerife we had no food at all until we had lunch in the hotel . My girlfriend had salmon poke bowl and i had pasta . And dinner we had it also in the hotel but my girlfriend started to have pain in her stomach that night and following morning she started to vomit and very bad pain in her stomach we had to speak to the supervisor and she managed to get the doctore to come to the villa to check my girlfriend and she had to give her injection for the pain and vomit . She vomited more than 7 times and she lost all her energy ….etc today when we checked out one of the worker first time i saw her she said she is the manager her name is Lidia she asked me how was the stay i mentioned bad because we wasted 2 days because of the bad food and my girlfriend got intoxication from the food of the first day of our arrival . Alll she said with very bad attitude how do you know its our food , so i said because it was first and only meals we had in your hotel she kept saying no its a virus that maybe your girlfriend brought with her i answered that not true and we know its the food so please lets stop here because i dont want to keep arguing . She actually wanted to keep arguing from her attitude and before leaving from far away she said have nice flight “BACK “. So this women she is not professional and she doesn’t have the capability to speak to customer as she is giving bad image to the place. She did not even ask about my girlfriend if she is feeling okay . Total ignorance . Anyway we had bad experience in this place . They havent been flexible to offer us an extra 2 days that we wasted because of their food experience.

So luxurious. Beautiful hotel and grounds. Beautifully clean and spacious villas. Such lovely staff.

المكان جميل حقا و استثنائي و الموظفين جميعا بغايه اللطف و الاحترام و كل شيء كان رائعا

I’ve been a couple of times, always excellent