Quality Suites Kansas City International Airport

Great service and clean rooms. Danny was very helpful at the front desk and also assisted with shuttle to the airport. Shuttle was timely. Breakfast was available in the lobby prior to my early morning departure. This will be our go to for air travel stays in the future.

Worst hotel experience in 70 years of life. Dirty bathroom. Dingy towels. No toilet paper. Toilet not flushing, when I reported it I was told someone could look at it the next day. Upon in my insistence that we needed a working toilet overnight, I was given a plunger so I could do it myself.

Terrible experience. First the key he gave us didn't open the door, then when we got in the room it was used/dirty. There were 2 staff members at the front desk but only one was working which meant we had to wait even longer to get it resolved. Once we brought it to his attention, the 2nd staff member had to go verify before we would be booked in another room! It was very late at night as it was and we had a 5:30am flight, that was not at all what we needed to be wasting time on. We will not stay here again. To sum up: dirty/used rooms assigned to guests and staff were uninterested in helping guests. The worst choice hotel we've stayed at.

Stayed here to cash in points and be close to the airport for an early morning flight. It was very convenient for that. Room was clean except for the bathroom. The tub/tile needs a good scrubbing and the toilet could have been cleaned better. We also had to ask for toilet paper. We left too early for breakfast (a to-go bag would have been nice). There are restaurants down the road a few miles. Just be aware that they charge a deposit fee which I've never encountered before.

Very conveniently located to airport which was handy for a very early morning flight. Room was large worth separate living area. Bed was very comfy. Free parking was a definite draw. Pricing was very reasonable. Keeping on list of places to stay when flying out of MCI.

Needs some upgrades. Tub was stained. Toilet paper roll was not full & no extras in the room. Had to go to front desk to ask for one. Room was fairly clean. Didn’t try breakfast because other family members staying said it was a joke. Probably won’t stay here again.

Quiet and clean. Called for shuttle from airport. Came was working both shuttle and front desk. I had difficulty hearing from flying all day but we figured it out. Pool permanently closed which is a running joke theme for me! Tub could be recaulked. Breakfast was so so no fruit and mostly to go. Room was a SUITE! TV could turn for bedroom or living. Kitchenette. Large bathroom. Non smoking and no hint of pets. Carpet clean. Drive from airport, nice sunset! Had Bible and means a lot as grandparents were Gideons. Pleasant stay for night.

I stayed here because it was cheap and could handle it being a dump that was falling apart because of the price. I accidentally booked the room one day before my intended stay so the hotel gave my room to another customer when I didn't show up. So the next day when I show up to get my room they tell me there is nothing they can do about it and then offered to rent me a room at 30 dollars over what the cooperate website had listed for that night. The clerk says we could have rented it so we have to charge you. I asked was the hotel full last night? His response was yes every room was full last night......... so if every room was full they resold my room. The check-in time on the receipt shows a 230 am check-in so they closed out my room to fill it with another guest is my guess otherwise check out time is 11 am the room was mine until then use or don't, 18 stays in the past 12 months but no more, the pool, has been closed for three years yet it is still listed on the website. breakfast is honey buns and yesterday's coffee is reheated day after day. They also have whole families from India or wherever moving van loads of stuff into the hotel and covering the smoke alarms and sprinklers so they don't set off the alarm by cooking curry in the rooms? I have alerted the fire marshall and choice hotels it's a cheap place to stay if that's what you're looking but it smells like curry and the hallway lights blink all night long.... the showers don't drain and the roof has been covered with a blue tarp for months. you get what you pay for. I might have sour grapes but it doesn't change the fact it's a dump see attached photos

Fire the receptionist who was on duty at the front desk on May 8, 2022. He was rude and did not help me us at all, even though I asked him for his help. My membership level is gold which means I have stayed at many Choice hotels in the past. This was undoubtedly one of the worst experiences I have ever had at any hotel. That was entirely because of the receptionist at the front desk.

Worst experience at a hotel EVER!!! I usually stay at Hilton brand hotels (Hampton Inn, Embassy Suites, Fairfield Inn) but we wanted to stay at same hotel as our friends. Upon arrival late Friday night there the parking lot was nearly full and no signage to mark construction in their lot that led us to a dead end and required us to turn around. There was not enough handicapped parking (two spots blocked off due to construction). The desk clerk Danny was extremely rude and condescending when I asked about if there was a closer place to park due to my recent ankle surgery and handicapped status. He offered me to park closer and get towed!!! The room was a nice size but not clean at all (toothpaste in sink, toilet not clean, pubic hairs in tub, dust on and u see microwave and in tables). After cleaning and sanitizing room ourselves with wipes we brought, we went to bed exhausted. The beds were comfortable. The TV remote didn’t work the next night and when we tried to contact the front desk staff but they were away on a shuttle run. When he got back, Danny came down to our room and would not wear a mask. He also could not get the TV to turn on without unplugging snd plugging back in TV to reset then he used a master remote to set up Chromecast. He said he had never seen that before. The hotel was full so there was no other remote we could switch out to. We finally got a movie started and then it went off and reset again several times. Danny came down again then called maintenance who arrived nearly 2 hours later and woke me up to fix the TV. The next morning it happened again and we had a very nice woman come down to room and try to help. I had been told when I booked room that there was fruit and pastries for the grab and go breakfast, but neither morning was there any. When I asked the front desk clerk about it he said they had “run out.” I don’t understand why they could not have bought some in from a local grocery store. Once I started having problems I had asked to talk to the manager about a price adjustment on the rooms due to all these problems (I thought comping one night was fair as did the nice female clerk) and I was told that he would call me. I have been home 4 days now and still no call. I have called daily and left messages. Now today I see 3 charges on my bill for my stay. I called again today and spoke with a front desk clerk named Andy. When I explained that I have been awaiting a call from the manager and that I have three charges on my bill he said ....and I kid you not....”I don’t give a damn about you” and hung up!!! Terrible experience. The culture at this hotel is not one of customer service. I highly recommend staying away from this hotel unless you are willing to deal with all these problems!!!