Holiday Inn Express New Orleans East by IHG

I love that the doors stay locked at all times. You have to buzz in when you first get there, after that you just use your room key to unlock it! The bed was very comfortable and the room was very clean. The staff were friendly and the breakfast was free and delicious!

Nothing really! It doesn’t have a pool!

Our room’s carpet was completely saturated with water and reeked of mildew and had visible mold on the ceiling. There was no other available room to switch us to and no attempt to relocate us to another branch or a sister-hotel within the city. The manager handling the situation was so rude and unhelpful. I have never experienced anything remotely close to this situation at a usually very reliable and nice hotel. They basically sent us away and told me to deal with it through booking.com and that it was their problem despite your hotel being the party to not deliver agreed upon services that were paid in full. I am incredibly disappointed with how this whole experience unfolded and am heavily going to reconsider using your hotel in future stays.

It was clean

Getting into and out of the parking lot