Concord Suites by IHG

Location

All the construction going on , no warning about when booked payed same price of three other hotels next to. Rooms where out dated i know they are remodeling it ,heads up would have been nice. Not how pictures show on website. Window unit was the ac for room, was not enough to keep room cool . Very disappointed. Would not stay here again.

The amount of space and separation between rooms

No pool and it’s extremely hot out

Facilities in renovation, everything new and really clean. The staff was nice and very helpful.

No complaints

It’s close to the race track. The receptionist was friendly and tried her best to make the mistake, right again.

There was no parking, even for the handicapped. They gave our room to someone else. Breakfast wasn’t good at all.

I like the young lady who explained and apologized for the renovations. I love how attentive the housekeeping staff was. I love the concept of the room.

The room lacked a direct connection to the front desk. The phone was plugged up but useless. The breakfast is not one of any of the previous IHG properties I've stayed. The staff did not try to keep the breakfast area clean or stocked with coffee. The biscuits and sausage looked expressed out of a microwave. I understand thy are transitioning. I would have waited until one floor was completely refurbished and stocked. I had to inquire about an iron/iron board. The last night of our stay the toilet decided it wanted to be difficult. Paul did suggest moving us to another room. We had too much luggage and it was too late in the evening to pack up and relocate.